Branch Service Associate I

FVCBANK • Washington, DC

16d

About The Position

The primary role of the Branch Service Associate I is responsible for the delivery of bank products and services to consumers, businesses, and commercial customers. Position is responsible for professionally presenting bank products and services to existing and prospective customers, assist customers with banking needs, as well as maintaining compliance with State and Federal regulations and Bank policies and procedures.

Requirements

• High school diploma or GED
• 6 months prior banking experience, specifically as a teller, preferred
• Ability to focus on task and be detail oriented
• Positive attitude
• Computer skills
• Strong analytical skills
• Excellent written and verbal skills
• Extraordinary customer service
• Self-starter
• Team player
• Leadership skills
• Strong written and verbal communication skills
• Strong and effective planning and organizational skills

Nice To Haves

• Prior sales experience
• Mathematical skills
• Strong relationship builder

Responsibilities

• Provide customers with excellent service and build a rapport that generates customer confidence and loyalty.
• Provide sales assistance to all customers by utilizing the fundamentals of the sales process, including working with customers to determine their financial needs and recommend appropriate products and services to meet those needs.
• Resolve customer queries.
• Supports branch in achieving its service, sales and customer retention goals.
• Adhere to all policies and procedures to ensure compliance with operations, security, audit procedures, and fraud prevention to protect customer and bank assets.
• Processes daily monetary teller transactions, mail transactions, deposits, withdrawals, check, loan payments, etc.
• Complete all facets of branch operations including but not limited to branch opening and closing procedures, teller balancing, vault balancing, adhere to bank dual control procedures, maintain branch logs, review and monitor of branch reports, adhere to BSA requirements for monetary instruments and CTRs.
• Additional duties assigned as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED