Branch Sales & Service Lead- Heater Rd, Lancaster NH

Bar Harbor Bankshares • Lancaster, NH

150d

About The Position

Bar Harbor Bank & Trust is seeking an experienced retail banking professional to join our team as a Branch Sales & Service Lead. The Branch Sales and Service Lead represents the bank with professionalism and courtesy, delivering a customer experience aligned with BHBT's sales and service standards. This role stands out for its ability to provide leadership through influence, stepping in as a leader when management is unavailable. Additionally, BS&SL handles a wide range of transactions and customer service tasks, with a strong focus on deepening customer relationships by identifying and maximizing sales opportunities. If you thrive in a fast-paced, collaborative and engaging environment, consider our current, 40 hours per week opening for a Branch Sales & Service Lead in our Lancaster, NH branch.

Requirements

• Minimum of a high school degree or the equivalent.
• Banking, retail and/or customer service experience is required.
• Thorough knowledge of Bank products and service.
• Understanding of cross-departmental functions.
• Self-motivated with a demonstrated aptitude and desire for customer service and sales achievement.
• Decision-maker with well-developed interpersonal skills.
• A role model of the Brand Behaviors and Guiding Principles.
• Active listening and communication skills, verbal and written; proven ability to adapt tone and techniques to best suit the audience.
• Demonstrated ability to solve problems and acclimate quickly to changing priorities, multi-tasking.
• Team orientation; working collaboratively with teammates to achieve greater results.
• Honesty and integrity.

Responsibilities

• Demonstrates Leadership through influence and by coaching colleagues in the absence of management.
• Processes a wide variety of transactions and customer service requests with emphasis on maximizing and deepening customer relationships.
• Builds and maintains personal banking relationship with consumer and business customers.
• Responsible for customer outreach activities to customers and prospects.
• Serves as a mentor and role model to new retail hires.
• Takes ownership of problem resolution, ensuring timely and effective solutions while maintaining a positive customer experience.
• Takes leadership responsibility for complex branch operational functions such as audit tasks, cash ordering, scheduling.
• Ensures compliance with branch security, audit and compliance procedures.
• Effectively handles escalated customer situations and involves appropriate parties as needed.
• Demonstrated ability to build network and produce sales results by attending external networking & community events.
• Demonstrates a deep understanding of cross-departmental functions with a proven ability to consistently produce a high number of qualified referrals and effectively offer warm hand-off to business partners in all business lines.
• May discuss, sell, and close consumer loan products.
• A consistent contributor towards meeting branch goals in deposits, loans, referrals, and other categories.
• Takes on additional development opportunities and/or assignments that support regional or organization wide business objectives.
• Enthusiastically support the Bank's Guiding Principles and Brand Behaviors.
• Actively participates in individual rock goal setting; works toward achieving individual, branch and department rocks as established.
• Comprehend and adhere to federal banking regulations in accordance with Bar Harbor Bank & Trust's policies and procedures.

Benefits

• Competitive pay
• Referral incentives
• Employee stock purchase plan
• Medical/dental/vision/life insurance plans
• Paid holidays
• 401(k) plan
• Paid time off
• Wellness program
• Continuing education benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Management of Companies and Enterprises
• Education Level: High school or GED
• Number of Employees: 251-500 employees