Branch Sales Manager

First Utah Bank • Salt Lake City, UT

2d • $62,000 - $90,000

About The Position

A Retail Branch Manager leads a team responsible for exceptional customer service, operational soundness, and the maintenance of long-term profitable customer relationships through the sale of bank products. The branch manager is expected to have thorough knowledge of bank systems, products, services, policies and applicable bank regulation. This position works closely with the Senior Branch Administrator to attain branch- and Bank-established goals. $1,000 Signing Bonus offered ($500 after 30 days; $500 after 90 days)

Requirements

• Strong written and verbal communication skills, good understanding of the principals of banking and our business operates, and strong technical skills required to effectively use bank systems, train and coach staff and assist customers with self-serve tools such as mobile banking, online account applications, etc.
• Strong knowledge of computer programs, i.e. word processing, spreadsheets, etc.
• Retail banking experience and strong managerial competencies required
• High school diploma or general education (GED) required

Nice To Haves

• A two-year college degree, completion of a specialized course of study at a business or trade school or a bachelor’s degree is preferred.
• A combination of education and experience may meet requirements.

Responsibilities

• Responsible for the overall performance and operations of the branch while managing both non-exempt and exempt branch personnel.
• Coach, develop, and build a high performing team to execute the strategic growth and goals of the branch by recruiting, hiring, developing employees.
• Responsible for interviewing and hiring branch personnel and completes performance evaluations, advancements, and terminations of branch employees with assistance from Branch Assistant Manager.
• Manage the customer service and experience of the banking office. Set the tone and expectations of delivering exceptional service to clients through example, and coaches branch personnel accordingly.
• Maintain professional dress code and grooming standards and support and enforce dress code standards in the branch.
• Drive branch deposit growth through direct sales efforts and team leadership
• Develop and execute strategies to meet or exceed deposit targets
• Personally manage a portfolio of high-value, deposit client relationships
• Participate actively in weekly pipeline calls to discuss opportunities and progress
• Proactively connect with existing customers to establish, maintain and expand strong relationships by providing exceptional personalized customer service.
• Resolve and respond accurately to complex client service issues, complaints and escalated questions
• Reach out to qualified prospects to introduce them to the Bank and its solutions
• Ensure the branch is in compliance with all bank policies, procedures, and safety standards.
• Maintain appropriate operational, credit, and security risk management oversight in compliance with applicable laws and regulations.
• Train and educate branch employees on job functions, policies, procedures, operations, etc.
• Perform teller and banker duties as needed to include, but not limited to processing transactions, opening accounts, processing and closing loans, etc.
• Uses discretion to provide approvals and overrides within established authority.
• Actively participates in community development and provides service and support to local charities, chambers, and business partners.
• Partners and engages with internal business partners to understand and refer other banking services such as merchant services, business lending, treasury management, etc.
• Become registered and licensed in the Nationwide Mortgage Licensing System and Registry (NMLS) as required by the S.A.F.E. Act.
• Become a Notary Public

Benefits

• We offer a competitive total rewards package including base wages and comprehensive benefits.
• The pay range for this role is $62,000 to $90,000, and the pay rate for the selected candidate is dependent upon job-related knowledge, skills, and experience, education, and geographic location.
• The role may be eligible for performance-based incentive compensation.
• We offer eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match, an employee assistance program, Company-paid life and disability insurance, tuition reimbursement, paid time off, volunteer days, and holidays.
• Benefit eligibility begins upon date of hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED