Firstrust Bank-posted 2 months ago
Full-time • Manager
Allentown, PA
101-250 employees

As one of the region’s foremost community banking institutions, Firstrust Bank takes pride in fostering leadership. The primary responsibility of the Branch Manager is to develop business, provide extraordinary service to customers, maintain operational integrity and a professional office appearance, and manage operating expenses. The Branch Manager directs the daily sales, operational and administrative activities of the branch within the framework of corporate policies and procedures to assure good quality service to customers, satisfied and challenged employees, and an efficient and profitable operating branch. The role fosters a motivational environment and strong sense of service and teamwork.

  • Develop new business for Firstrust and suggest appropriate business and consumer services.
  • Actively sell and promote bank products to potential and existing customers.
  • Develop business with existing customers, COIs, and prospects.
  • Attain small business loans, deposit goals, and other sales goals as dictated by branch Scorecard.
  • Build strong partnerships with various banking departments to meet customer expectations.
  • Budget time for ongoing sales activities and develop tactics to achieve results.
  • Monitor branch performance and submit approval requests for fee rebates.
  • Embrace technology and manage branch leads using Salesforce.
  • Ensure compliance with all Bank audit and security policies and procedures.
  • Manage the professional development plan for all branch team members.
  • Oversee branch appearance and ensure adherence to Firstrust appearance policy.
  • Communicate and implement bank’s overall mission/vision to staff.
  • More than 5 years of successful branch management experience required.
  • High School diploma required; 4-year college degree preferred or equivalent experience.
  • Working knowledge of Bank operating policies and procedures.
  • Thorough knowledge of the features and benefits of all Bank retail products and services.
  • Advanced PC Literacy.
  • Experience using Salesforce or comparable Customer Relationship Management system preferred.
  • May be licensed to sell alternative investments and insurance.
  • Performance-based pay
  • Resources to help your success
  • Commitment to employee growth
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