Branch Sales Associate

Russo Hardware•Lebanon, IN

11d

About The Position

The Sales Associate’s duties and responsibilities include working closely with customers to determine their product/service needs, answer product questions and recommend the solutions. Our ideal candidate is able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Sales Associate, you must stay up to date with product features and promotions.

Requirements

Genuine enthusiasm for the company and our products/services
Ability to empathize
Willingness to learn and positive attitude
Attention to detail and problem-solving skills
Strong written and verbal communication
Maintain knowledge in outdoor power equipment
Time management and organizational skills
Ability to maintain a consistent teamwork mentality
Excellent computer skills (Excel, Outlook, Word, Teams)
Hands-on experience with POS systems: Microsoft NAV experience is a plus
Basic understanding of sales principles and customer service practice
Ability to work in a fast-paced environment
Strong sense of personal responsibility
High school diploma or equivalent
Previous sales experience preferred
Proven work experience as a Retail Sales Associate, Sales Representative or similar role
Employee must possess the ability to lift, carry, push and pull materials and objects weighing between 40-50lbs
Required to bend, stoop, kneel, squat, reach and climb to perform work
May be required to stand, walk and use hands-fingers for long periods of time
May be required to look at a computer screen for long periods of time

Nice To Haves

Bilingual is a plus

Responsibilities

Ensure high levels of customer satisfaction through excellent sales service
Assess customer needs and aid and information on product features
Welcome customers to the store and answer their queries
“Go the extra mile” to drive sales
Maintain in-stock and presentable condition assigned areas
Actively seek out customers in store
Remain knowledgeable on Russo products/services offered and discuss appropriate options
Process POS (point of sale) purchases
Cross-sell products
Collaborate with co-workers to ensure supreme customer service
Build productive and trusting relationships with customers
Comply with inventory control procedures
Suggest ways to improve sales (e.g. planning marketing activities, turning over showroom floor etc.)
Other tasks assigned by management