Branch Retail Manager

SOUTHERN BANK • Rolla, MO

85d

About The Position

Responsible for the overall sales, production and profitability of the retail branch, including operations, product sales, customer service, community involvement and security and safety in accordance with the Bank’s objectives. Develops new deposit business; provides a superior level of customer relations and promotes the sales and service culture through coaching, guidance and staff motivation. Strives to achieve individual and branch goals through new business sales, referrals and retention of account relationships. Provides leadership, training and supervision; delegates day to day operations to branch personnel as necessary.

Requirements

• Ability to think strategically and put the organization’s plans into action.
• Excellent understanding of the Bank’s products and services.
• Familiar with marketing techniques, such as cold-calling.
• Proficient in business products (i.e. Cash Management, Remote Deposit Capture).
• Demonstrated positive and helpful attitude toward both internal and external customers.
• Good interpersonal communication skills.
• Experience in managing people in a goal setting environment.
• Good computer skills.
• Excellent customer service skills.
• Associate’s degree or high school diploma or equivalent with five years’ banking/finance sales and customer service.

Responsibilities

• Takes the lead in acquiring, expanding and retaining customer relationships by partnering with Loan Officers or Community Bank Presidents to develop a business development strategy.
• Develops new customer relationships and/or retains and expands existing relationships by proactively listening and identifying customer opportunities.
• Proactively educates customers on utilizing available access channels.
• Resolves customer complaints promptly and effectively.
• Implements strategies to achieve sales benchmarks and objectives.
• Prepares and compiles more complex new customer data to open new accounts.
• Maintains thorough knowledge of bank regulatory requirements.
• Maintains proficiency in bank products and services.
• Actively participates in business development opportunities to establish visibility in the community.
• Maintains the level of trustworthiness, character, professionalism, confidentiality and honesty in dealing with internal or external customers.
• Reviews the qualifications of all applicants and employees.
• Addresses and resolves employee issues.
• Facilitates training on new branch initiatives, marketing and new products.
• Works with the Community Bank President to promote teamwork in the branch.
• Motivates employees by incorporating the Bank’s Patch and the branch’s goals into daily communications.
• Coaches and develops the sales and service skills of branch team members.
• Supervises and observes employees in action.
• Plans, coordinates, and monitors the overall activities and operations of the branch.
• Consistently looks for opportunities to improve branch profitability and deposit growth.
• Serves as a retail products and services expert in the branch.
• Maintains thorough knowledge of procedures required for ATM/ITM settlement.
• Maintains reliable attendance with the ability to work a schedule that may include working overtime, nights, weekends and holidays.
• Responsible for branch security oversight and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees