Branch Quality Control Specialist

Gesa Credit Union • Tukwila, WA

351d • $25 - $38

About The Position

At Gesa, we believe in the power of our people. Coming from all walks of life, our team members' individual stories and unique experiences are our most valuable asset. But it's how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together. Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority.

Requirements

• High School diploma or equivalent required. Two (2) year college degree or higher preferred.
• Four (4) years of experience in banking, quality control, or compliance.
• Excellent verbal, written, interpersonal, and organizational skills.
• Proficient in Word, Excel, PowerPoint, Outlook, and credit union programs.
• Maintain confidentiality, control risk, and manage operations in accordance with company policies, procedures, and regulatory requirements.
• Demonstrate a high level of personal integrity and ethics.
• Travel is required to complete branch reviews, training, and meetings.
• Report for work on time and maintain a schedule of regular attendance.

Responsibilities

• Review, document, and report results of quality control reviews.
• Conduct in person and certification reviews for Retail Branches and College Branches.
• Assist in identifying and reporting trends, gaps, and opportunities for improvement to the Quality Control Program, branch operations, and both the member and team member experience.
• Assist in maintaining and updating documents, workflows, and processes used for branch reviews.
• Regularly evaluate processes to make recommendations for improvements to branch quality and operations.
• Maintain and protect all sensitive data utilizing the highest standard of confidentiality and professionalism.
• Sustain an up to date and comprehensive knowledge of organizational policies and procedures, as well as branch operations, standards, and processes.
• Provide subject matter expertise and support to branch team members, leadership, and business partners.
• Assist in the departmental and organizational risk assessment process and program.
• Assist in the updating, communication, and adherence of policies, procedures, and operational documentation.

Benefits

• Competitive Pay
• Medical, Dental, Vision, and Life Insurance
• 20 days/year of Paid Time Off - Plus 10 Paid Holidays!
• 401(k) Match
• Incentive Program
• Tuition Assistance and Student Loan Repayment
• Commuter Benefits
• Paid Time Off to Volunteer in the Community
• Product discounts
• Engaging Work Environment
• Rewards and Recognition Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED