Branch Production Assistant

Loan Depot•Franklin, AK

45d

About The Position

The Production Assistant is responsible for supporting the Loan Consultants and Sales Managers in administrative marketing, support, client services, partnering with borrowers and business partners within a branch office environment.

Requirements

One years experience working in a similar field preferred but not required.
Previous experience with with Microsoft Office, Inbound/outbound calls speaking with clients and internal employees.
Ability to organize and prioritize work schedules on a short-term and long-term basis.
Must be well organized and have a high attention to detail.
Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position.
Ability to solve problems by using judgment based upon knowledge of existing management policies and departmental practices and procedures.
High School Degree or equivalent general education degree (GED) required.
Continuing education classes required by licensing authority may be required if license is obtained

Responsibilities

Manages calendars to set up appointments, outside sales meetings and assists with CRM activities for Loan Consultants and/or Sales Managers.
Provides customer service to borrowers and any external business partners as identified by the Loan Consultants; attends external business functions and mandatory meetings with the Loan Consultants, as requested.
Helps facilitate open communication with borrowers and Loan Processors at the branch or in the corporate office.
Interacts with the processing organization and operations to ensure that all files are closed on behalf of assigned Loan Consultants.
Provides daily / weekly status updates to the Loan Consultants regarding all files currently in progress.
If licensed, may assist Loan Consultants with originator duties and responsibilities up to and where allowable by law.
Complies with organizational standards, policies, and procedures, while developing and maintaining respect with all employees and management.

Benefits

Aggressive compensation package based on experience and skill set.
Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive.
Work with other passionate, purposeful, and customer-centric people.
Extensive internal growth and professional development opportunities including tuition reimbursement.
Comprehensive benefits package including Medical/Dental/Vision.
Wellness program to support both mental and physical health.
Generous paid time off for both exempt and non-exempt positions.

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