Branch Product Support Representative

Wells Fargo

87d

About The Position

Wells Fargo is seeking a Branch Product Support Representative in Banker Connection as part of Consumer, Small & Business Banking. This role involves providing expertise and resources to branch employees to help them recommend products and services that best accommodate customers. The position emphasizes an exceptional internal customer experience through inbound calls, procedural support, and maintaining positive business relationships with internal partners. The role requires collaboration with peers and managers to resolve issues and achieve goals, while also developing knowledge of functions, policies, procedures, and compliance requirements. The company is known for its commitment to employee career growth, work-life balance, and mental and physical health, ranking highly on LinkedIn's Top Companies list.

Requirements

• 2+ years of Branch or Customer Service experience or equivalent demonstrated through work experience, training, military experience, or education.

Nice To Haves

• 2+ years of customer service experience.
• Experience resolving and working through complex issues.
• Good PC skills with the aptitude to learn new systems quickly.
• Ability to navigate multiple systems and applications.
• Ability to effectively listen and elicit information.
• Good verbal, written, and interpersonal communication skills.
• Strong attention to detail and accuracy skills.
• Solid problem-solving skills.
• Ability to work effectively in a structured but flexible, adaptable, and changing call center environment.

Responsibilities

• Provide expertise and resources that allow branch employees to make recommendations on products and services.
• Provide an exceptional internal customer experience while taking inbound calls.
• Provide procedural support and resources to branch employees.
• Establish, develop, and maintain positive business relationships with internal partners.
• Collaborate and consult with peers and managers to resolve issues and achieve goals.
• Receive direction from leaders and exercise independent judgment.

Benefits

• Competitive salaries.
• Generous benefits package.
• Continuous coaching and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees