Branch President

Associa • Seattle, WA

14d • $160,000

About The Position

The Branch President (“BP”) of Operations serves as a performance-driven
leader and mentor to their branch leadership and staff teams, as an operations
liaison for the company, and as an industry ambassador for Associa and its
strategic interests/objectives.

This is accomplished by:

Embodying Associa’s Mission and Company Values
Assessing, selecting, and developing “raise the bar” talent
Defining and implementing strategic direction, via the Vision2020,
Annual SOAP, Branch Management Plan and Planning & Performance Review
(“PPR”) objectives cascading process
Driving and monitoring key business driver results via the branch
Balanced Scorecards
Communicating to, with, and on behalf of the company
Motivating and empowering branch teams to achieve success, as measured via
the Balanced Scorecard
Leading the alignment of people, systems, process and culture in
our integrated client delivery model
Identifying organic and inorganic growth opportunities within the branch
As assigned, lead/ sponsor key strategic operational initiatives

Requirements

• Bachelor's or advanced degree in business administration or related field, 10 plus years of continuous leadership experience in property management or a related service field; or equivalent combination of education, experience and/or training
• Demonstrated knowledge of the community association management industry, including business management practices, financial requirements, marketing, and operations
• Ability to relate effectively with Boards of Directors members, community members, vendors and employees and resolve conflicts and problems expeditiously and effectively
• Ability to provide effective leadership, direction, and team building -- including empowerment to resolve normal service delivery issues at front-line levels of the organization
• Demonstrated strong talent management skills, including the ability to effectively select, appraise, motivate/ influence, and develop subordinates
• Ability to think, plan, and manage both strategically and tactically
• Provide support and guidance in marketing and sales regarding key strategic accounts
• Demonstrated strong interpersonal skills, including patience, persistence, and flexibility
• Proficient with Microsoft Word, Excel and Outlook
• Ability to read, understand and follow homeowner association guiding documents, including bylaws and contracts
• Ability to be aware of and assess impact of legislative changes that may impact the Associa client service delivery model in the respective branch

Responsibilities

• Partners with company executive leaders to plan business objectives, to develop organizational policies, to coordinate functions and operations between branches, ancillary companies and home office departments
• Leads the cascaded respective branch management planning, including budgeting
• Leads the overall respective branch's performance in employee experience improvement (affecting employee morale), client experience improvement (impacting both client retention & client growth) and financial profitability; this will be measured via branch-specific Balanced Scorecards
• Oversees the branch management agreement renewal process
• Plans and executes the strategies to maintain and develop a profitable maintenance and subcontracting business, with a good understanding of maintenance systems and construction principles
• Prepares branch management reports and financial statement responses timely to determine objective completion progress, assisting branch leadership in modifying management plans to adjust current realities and target still achieving committed objectives
• Plays an active role in ensuring timely branch corporate Accounts Receivable collections and internal controls environment improvement, based upon Internal Audit reports and training
• Educates branch teams regarding company policies and procedures compliance, as well as compliance with federal and state laws
• Provides motivational mentoring and coaching to branch teams, in order to support them accomplishing annual and quarterly business management objectives within the related areas of responsibility
• Evaluates performance of branch teams for compliance with established company policies and objectives and their contributions in attaining objectives and is responsible for the hiring and firing of branch executive employees
• Serves in various capacities on executive committees, covering areas such as management, operations, etc.
• Manages a branch leadership team who, through subordinate leaders, supervise employees in the Operations, Services, Communications, Marketing, and Maintenance Departments.
• Is responsible for the overall direction, coordination, and evaluation of these business units via the Branch Management Plan, Balance Scorecard Reviews and individual Planning & Performance Review cycles.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training key personnel; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Other duties as assigned

Benefits

• Vacation accrual begins after 90 days at 6.67 hrs per month with a cap at 160 hours, depending on years of service
• Employees who are active and full-time are eligible to accrue 3.34 hours per month up to a maximum of 40.00 hours (5 days) per calendar year
• 401k offered
• Nine paid holidays
• Medical, dental and vision offered
• Short and long term disability plus other voluntary insurance options
• Individual and Branch Achievement Bonuses
• CAI (Community Association Industry) Course/Designation AssistanceEmployee Referral Bonus Program
• Wellness Incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Executive