BRANCH OPS MGR I

Pinnacle Bank/Bank of Colorado•Palmer, NE

2d•Onsite

About The Position

GENERAL SUMMARY: Oversees day-to-day operations for the branch and is the site manager of the location. Supervises daily activities of retail branch personnel. RESPONSIBILITIES AND DUTIES: Oversee Operations, including making sure bank policy and procedures are followed. May perform personal banking duties including advising customers of all bank services, opening new accounts, and teller functions. Responsible for supervising employees to meet branch goals including obtaining fee include and meeting budget. This is accomplished by assigning work, taking actions to ensure quality work for customers, scheduling, conducting performance reviews, recommending salary actions, and providing training for staff. Promotes bank services. Participates in various professional and personal activities within the community. Performs customer service-related duties such as answering telephone inquiries, closing accounts, ordering checks and ensuring appropriate levels of customer service. Ensures compliance of branch with bank policies and guidelines. Review reports, audit board and NSFs. Assist with budget preparation. Ability to maintain regular and reliable attendance. Performs any other duties/projects as assigned. KNOWLEDGE, SKILL, AND ABILITIES: Full knowledge of banking products offered, taking a personal initiative to stay updated on any changes. Basic knowledge of all banking regulations applicable to the job function and of all bank policies and procedures. Knowledge and expertise in all deposit account products and services. Knowledge of bank operations. Knowledge and work experience that demonstrates effective abilities to supervise the department. Skill in communicating with clients and co-workers in courteous and professional manner. Skill in operating computer terminals and printers, back counter capture machine, coin machine and copier Skills in supervision. Ability to maintain a high level of confidentiality. Ability to train employees. Ability to ensure that appropriate efficiency, accuracy, and customer service is provided to customers to ensure that the bank’s goals of meeting the customers needs is being met. Ability to demonstrate accuracy and efficiency in a fast-paced environment. Ability to function as a team player. EDUCATION AND EXPERIENCE: High school graduate or equivalent. Prefer 2 – 4 years related banking experience. Prior supervisory experience. PHYSICAL REQUIREMENTS: Seeing: 75-100% Must be able to greet customers, read documents, use computer Hearing: 75-100% Must be able to communicate with customers and co-workers Standing/Walking: 75-100% Must be able to visit customer Lifting/Pulling/Pushing: 25-49% Climbing/Stooping/Kneeling: 25-49% Fingering/ Grasping/Feeling: 75-100% Must be able to use computer, write PHYSICAL DIMENSIONS: Medium Work: Exerting up to 20 pounds of force occasionally, and/or a negotiable amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. NOTE: The statements herein are intended to describe the general nature and level or work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of person so classified.

Requirements

Full knowledge of banking products offered, taking a personal initiative to stay updated on any changes. Basic knowledge of all banking regulations applicable to the job function and of all bank policies and procedures.
Knowledge and expertise in all deposit account products and services.
Knowledge of bank operations.
Knowledge and work experience that demonstrates effective abilities to supervise the department.
Skill in communicating with clients and co-workers in courteous and professional manner.
Skill in operating computer terminals and printers, back counter capture machine, coin machine and copier
Skills in supervision.
Ability to maintain a high level of confidentiality.
Ability to train employees.
Ability to ensure that appropriate efficiency, accuracy, and customer service is provided to customers to ensure that the bank’s goals of meeting the customers needs is being met.
Ability to demonstrate accuracy and efficiency in a fast-paced environment.
Ability to function as a team player.
High school graduate or equivalent.
Prior supervisory experience.

Nice To Haves

Prefer 2 – 4 years related banking experience.

Responsibilities

Oversee Operations, including making sure bank policy and procedures are followed.
May perform personal banking duties including advising customers of all bank services, opening new accounts, and teller functions.
Responsible for supervising employees to meet branch goals including obtaining fee include and meeting budget. This is accomplished by assigning work, taking actions to ensure quality work for customers, scheduling, conducting performance reviews, recommending salary actions, and providing training for staff.
Promotes bank services. Participates in various professional and personal activities within the community.
Performs customer service-related duties such as answering telephone inquiries, closing accounts, ordering checks and ensuring appropriate levels of customer service.
Ensures compliance of branch with bank policies and guidelines.
Review reports, audit board and NSFs.
Assist with budget preparation.
Ability to maintain regular and reliable attendance.
Performs any other duties/projects as assigned.