Branch Operations Support (Public Benefits Specialist, Entry)

State of Oregon•Tigard, OR

11d•Onsite

About The Position

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Opportunity awaits! Empowering individuals and families by providing tailored support and guidance through Self Sufficiency Programs ( SSP )—this role serves as a vital link between customers and program staff, offering case aid services, clarifying policies, and helping meet urgent needs such as SNAP benefits and service payments. We are expanding our team in Tigard ! If you're passionate about helping others, we have an opening for a Branch Operations Support (Public Benefits Specialist, Entry) position within our Self Sufficiency Program (SSP). Together, we can create lasting change! Summary of Duties Oregon's Self-Sufficiency Programs ( SSP ) provide resources, like cash and food assistance , as well as targeted services to help people move out of poverty and toward whole well-being. Programs include food benefits ( SNAP ), cash assistance ( TANF ), services for domestic violence survivors, resources for refugees and support for youth experiencing homelessness. As a Branch Operations Support, you will: Be the first face of contact in most field offices for Oregonians and provide a welcoming environment for families to interact with the department. Support the infrastructure of the office by supporting the day-to-day operation. Assist Oregonians by providing support with the online Oregon Eligibility system for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs in person, by phone or email to resolve any questions or concerns. Assisting Oregonians through a trauma informed lens. May include financial desk responsibilities. Providing support for the business functions within the office.

Requirements

Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate , completing necessary documents, etc. ); OR
An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; OR
An equivalent combination of education, training, and experience relative to the class concept.

Nice To Haves

Experience with managing front desk operations while ensuring a welcoming and organized environment.
Experience with clearly communicating program rules, procedures, and eligibility requirements to diverse clients.
Experience with Microsoft Office applications (Word, Excel), internet browsing, conducting online research, and managing email communication.
Experience with processing detailed data accurately and efficiently in support of program or organizational goals.
Experience providing customer service through a trauma-information and culturally competent lens while consistently exceeding customer expectations.
Experience remaining calm under pressure to resolve conflicts with clients or customers

Responsibilities

Be the first face of contact in most field offices for Oregonians and provide a welcoming environment for families to interact with the department.
Support the infrastructure of the office by supporting the day-to-day operation.
Assist Oregonians by providing support with the online Oregon Eligibility system for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs in person, by phone or email to resolve any questions or concerns.
Assisting Oregonians through a trauma informed lens.
May include financial desk responsibilities.
Providing support for the business functions within the office.