Branch Operations Support (Human Services Specialist 1), Bilingual Spanish/English Required

Department Of Human Services • Bend, OR

234d • $3,429 - $4,622 • Onsite

About The Position

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Opportunity awaits! Would you like the opportunity to make a positive impact on Oregonians in need of support and resources? Would you enjoy working with a diverse team that collaborates and learns together in service of children, families, and communities? If so, step into a role where your efforts directly empower Oregonians to rise above poverty—become a key player in the Oregon Eligibility Partnership and facilitate access to vital services that foster equity and well-being. Spanish/English bilingual required: To qualify for this position, you must be bilingual in Spanish and English. The job offer will be contingent upon passing test(s) evaluating your proficiency in the bilingual requirements for this position. Upon passing the test(s), you will receive 5% bilingual differential pay of the employee's base pay.

Requirements

• Two years of experience either interviewing to obtain personal or technical information or substantial people contact.
• Experience providing customer service to a high volume of diverse customers.
• Experience communicating with resolving conflicts/disputes with customers.
• Experience with computer skills, adept in usage and functionality of computers, web browsers, Microsoft programs.
• Experience using multiple systems in tandem for research and tracking details for each customer or case.
• Experience adapting communication style to explain complex information to diverse audiences.
• Experience handling confidential or sensitive situations and information with professionalism.

Nice To Haves

• Demonstrated willingness to uphold the ODHS Core Values, Equity North-Star, embracing anti-racism work and applying principles of diversity, equity, and inclusion.

Responsibilities

• Helping individuals and families seeking services by providing specialized assistance on behalf of program staff.
• Providing a safety net, family stability and a connection to careers that guide Oregonians out of poverty.
• Assisting with eligibility determinations for medical, food, cash, and childcare benefits through the ONE eligibility system.
• Greet and assist Oregonians through a trauma-informed lens.
• Support the day-to-day functions through distribution of mail and case transfers.
• Schedule intakes for all programs, financial functions, and customer service.
• Provide culturally appropriate services where individuals are treated respectfully and compassionately.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: No Education Listed