Branch Operations Supervisor

Stephen Gould Corporation•Franklin, TN

22h•Hybrid

About The Position

Founded through a passion for entrepreneurship, our success is due to the ingenuity and tenacity of our extraordinary teams, bringing people and ideas together. With Stephen Gould, everything is within reach including an exciting career opportunity. We want you to join our team and build on our incredible 80-years of excellence. Stephen Gould looks for people that want to design and develop exciting solutions for a variety of engaged and passionate clients across the globe. With headquarters in Madison, New Jersey, 40 locations throughout the U.S and operations in six countries outside the U.S, we have grown tremendously while maintaining staying true to our 5 Principles: Stephen Gould - 5 Principals [https://www.stephengould.com/about/#section1] Values and behaviors we look for: Strive for excellence, treat mistakes as opportunities for learning and growth. Have resilience and drive with accountability and responsibility when something doesn’t go as planned. Embrace change and be nimble though the dynamic and evolving environments. Nurture the connections you make, bolster your network with reliable and innovative ideas. POSITION OVERVIEW: The Branch Operations Supervisor is responsible for being the point of contact for the Branch Account Coordinator team who are the single point of contact for a sales agent or agents processing client products and business portfolios. The Branch Operations Supervisor is responsible for being an escalation point to the team in terms of ensuring that all customer requirements are met, while liaising with suppliers, customers, employees, and the sales force to best meet client needs. This role will be based in Franklin, TN but have oversite of a 10-person team across two offices (Franklin, TN and Huntsville, AL)

Requirements

Associate degree in Business or related discipline + 2 years of experience required.
High Proficiency in Microsoft Word, Excel, Outlook and virtual communication and collaboration tools – such as Microsoft Teams, Webex and Zoom highly preferred
ERP (Enterprise Resource Planning) system knowledge for core supply chain, manufacturing, services, financial and other processes of an organization highly preferred.
Ideally experience in a corporate sales and service environment is preferred

Nice To Haves

Bachelor’s degree in business or related discipline highly preferred
Bilingual English/Spanish highly preferred
Excellent communication skills, effectively presents information and frames content
Strong math and verbal skills
Organized, self-motivated and takes initiative
Interpersonal communication strengths to perform in a collaborative team environment
Some accounting/bookkeeping experience is preferred

Responsibilities

Point of contact for branch AC team, assist with questions and escalate issues.
Develop AC backup plan for branch, provide backup support as needed
Oversee orders from inception to payment, in alignment with Stephen Gould policy and procedures
Escalate any personnel concerns/issues to Regional Office Manager
Assist with onboarding of any office staff
Support implementation of any new corporate or divisional processes or initiatives
Epicor training lead/liaison for branch
Manage all office bills
Allocate warehouse/facility billings
Report hours for hourly employees to payroll
Assist with standard and ad hoc reporting for management
Hold regular meetings with the Account Coordinator team to ensure productive performance.
Will be responsible for team building budgets.
Support SA business; performs all standard AC responsibilities