Branch Operations Specialist
About The Position
Join Zeal Credit Union for a Full-Time, onsite Branch Operations Specialist position and immerse yourself in a dynamic work environment that fosters collaboration and high performance. This onsite position that would rotate between Allen Park, Taylor, and Woodhaven branches that offers you the chance to make a tangible impact on our member-focused community. As a key problem solver, you will contribute to innovative strategies, ensuring our operations run smoothly. Your empathetic approach will resonate as you engage with members, providing them with valuable solutions and building lasting relationships. Be part of a team that values character and passion, while embracing a fun and flexible culture that encourages forward-thinking. Your day as a Branch Operations Specialist As a Full-Time Branch Operations Specialist at Zeal Credit Union, you will play a pivotal role in enhancing member experiences by assisting with complex transactions, inquiries, and account research. Your commitment to exceptional service will guide you in providing tailored product recommendations while ensuring the smooth operation of the branch. You will handle a variety of responsibilities ranging from cash management—balancing vaults, ATMs, and teller drawers, to conducting branch audits and maintaining compliance with policies and regulatory requirements. As a knowledgeable resource, you will train and mentor Member Service Representatives and specialists, fostering a culture of operational excellence. Additionally, you will serve as a subject matter expert on intricate member transactions, such as CDs, IRAs, and consumer lending. By modeling our credit union values and promoting a positive, member-focused atmosphere, you will contribute significantly to our mission of serving the community effectively. Punctuality and regular onsite attendance will be essential as you take on various operational responsibilities.
Requirements
- 3 years of similar or related experience
- High school education or GED
- Knowledge of credit union products, services, policies, and procedures
- Strong interpersonal, communication, organizational, customer service skills and attention to detail.
- Proficient in Microsoft Office Suite
- Ability to prioritize
- Knowledge and/or training, and compliance with Laws and Regulations pertaining to BSA/AML/OFAC and other applicable regulations
Nice To Haves
- Experience in branch operations, compliance, or audit functions within a financial institution.
- Advanced understanding of branch transactional systems, balancing procedures, and complex member service functions.
Responsibilities
- enhancing member experiences by assisting with complex transactions, inquiries, and account research
- providing tailored product recommendations while ensuring the smooth operation of the branch
- cash management—balancing vaults, ATMs, and teller drawers
- conducting branch audits and maintaining compliance with policies and regulatory requirements
- train and mentor Member Service Representatives and specialists
- serve as a subject matter expert on intricate member transactions, such as CDs, IRAs, and consumer lending
- modeling our credit union values and promoting a positive, member-focused atmosphere
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
11-50 employees
