Branch Operations Specialist

Shore United Bank•Easton, MD

1d•$23 - $27•Onsite

About The Position

Shore United Bank is seeking a full-time Branch Operations Specialist to join our team. The Branch Operations Specialist is responsible for providing support in the Operations areas of the Bank, coordinating work within the department, as well as with other departments; reporting pertinent information to the immediate supervisor and responding to inquiries or requests for information. Essential Functions Include: Participates in the development and introduction of new products and services. Provides support to the branches in resolving customer questions and problems as needed. Coordinates Bank programs such as Gift Cards, Check Ordering, Medallion Stamps, and Branch Cash orders through Federal Reserve. Provides support in organization of files and projects. Performs other duties as assigned. Promotes an environment and culture to support and improve sales and referral activities to meet overall Affiliate defined goals that correspond with the Shore Bancshares’ goals. Identifies and responds to opportunities to communicate affiliates products and services to promote the image of the affiliate and the promote Shore Bancshares’ community of companies’ products and services to potential customers and referring those customers to the proper personnel. Coordinates specific work tasks with other personnel within the department as well as with other departments in order to ensure the smooth and efficient flow of information. Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace. Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate bank personnel. Responds to inquiries relating to his/her particular area, requests from customers or other bank personnel, etc., within given time frames and within established policy. Demonstrates compliance awareness by completing all required regulatory and compliance training (e.g., BSA, CRA, ECOA) on or before deadlines, and actively supporting all policies, procedures, and practices that promote risk management, safety, and regulatory adherence Location: Clark Building - 30 E. Dover Street, Easton, MD 21601 Position Type/Expected Hours of Work: Full-time. Non-exempt. Days of Work: Monday-Friday.

Requirements

High school diploma/GED equivalent.
Minimum of 1 year experience in banking or financial services experience, preferably in branch operations, new accounts, or deposit operations.
Ability to manage multiple priorities daily
Ability to work in a fast-paced environment
Proficient computer skills; specifically, Microsoft Office Suite and Outlook
Strong communication skills
Prior experience in a customer service role

Responsibilities

Participates in the development and introduction of new products and services.
Provides support to the branches in resolving customer questions and problems as needed.
Coordinates Bank programs such as Gift Cards, Check Ordering, Medallion Stamps, and Branch Cash orders through Federal Reserve.
Provides support in organization of files and projects.
Performs other duties as assigned.
Promotes an environment and culture to support and improve sales and referral activities to meet overall Affiliate defined goals that correspond with the Shore Bancshares’ goals.
Identifies and responds to opportunities to communicate affiliates products and services to promote the image of the affiliate and the promote Shore Bancshares’ community of companies’ products and services to potential customers and referring those customers to the proper personnel.
Coordinates specific work tasks with other personnel within the department as well as with other departments in order to ensure the smooth and efficient flow of information.
Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace.
Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate bank personnel.
Responds to inquiries relating to his/her particular area, requests from customers or other bank personnel, etc., within given time frames and within established policy.
Demonstrates compliance awareness by completing all required regulatory and compliance training (e.g., BSA, CRA, ECOA) on or before deadlines, and actively supporting all policies, procedures, and practices that promote risk management, safety, and regulatory adherence

Benefits

Join a family and community-oriented workplace that offers a team environment, along with a collaborative and friendly place to work.
Comprehensive benefits package for full-time, permanent employees including health, dental, vision, company-paid life insurance, mental health well-being, short-term and long-term disability, and much more!
Paid parental leave
401k savings plan with up to a 4% company match
Employee Stock Purchase Plan
Employee perks such as: employee banking services, loan discount program, education assistance, career development program, Employee Assistance Program, and wellness initiatives.
Opportunity for growth and advancement
Paid training program and continuous training sessions throughout the year on various topics
Generous paid time off and paid sick time
Community involvement opportunities