Branch Operations Specialist

Northern Bank•Sudbury, MA

25d•$26 - $29

About The Position

The primary role of the Branch Operations Specialist is to ensure operational integrity and compliance for the branch, including both sales and service functions. The Branch Operations Specialist provides direction and leadership to the teller line with emphasis on superior customer service skills, achieving sales goals and teamwork.

Requirements

Excellent communication skills
Excellent sales and customer service skills
Strong Operational & Organizational skills
Demonstrated ability to train, coach, and counsel employees
Strong computer skills, including Word, Excel, TellerInsight, IBS Insight for Deposit Origination
3 + years of banking experience preferred
High School Diploma or associate’s degree preferred

Responsibilities

Oversee the daily operations of the teller line, emphasizing superior customer service skills.
Utilizes sales techniques and coaches’ coworkers working behind the teller line to recognize the needs of customers and match those needs to the Bank’s available products and services.
Performs the typical duties of a teller and assists with platform as needed
Opens basic new accounts in an efficient, accurate and friendly manner.
Assists customers with routine account maintenance and other service issues
Processing monetary transactions such as cashing checks, making deposits, selling monetary instruments, buying/selling foreign currency and other daily transactional functions.
Responsible for analyzing the use of branch cash; Ensures the branch does not exceed the cash limit set for the branch; maintaining appropriate supply of money for the branch based on legal requirements and business demands; orders and ships cash as needed
Under dual control, manages the vault cash and daily activity.
Under dual control, balances the ATM daily & ensures it remains stocked, & operating.
Performs audits of all negotiable instruments, cash drawers and other related logs to ensure adherence to defined policies and procedures.
Responsible for Branch Batch scanning accuracy and quality of transaction tickets.
Coordinates with Assistant Branch Manager to track, monitor and follow-up on transaction processing errors that impact on customers’ accounts, such as non-post; this includes Corrective Action discussions with branch staff (Tellers/SSR’s)
Performs quality review of all CTR’s and Currency Exchange logs daily.
Follows the Bank’s policies and procedures and regulatory requirements.
Willingness to work at other branch locations, as needed.
Other duties as required