The Branch Operations Manager manages the customer service and sales functions of a branch office. Ensures consistent, efficient day-to-day operation of the branch.
Motivates, mentors, manages and monitors branch operations staff.
Motivates customer service staff to offer Timberland Bank products and services as part of customer service delivery.
Completes employee performance evaluations for staff.
Creates, monitors, and implements work schedules.
Trains and cross-trains customer service staff.
Schedules and conducts branch staff meetings.
Performs administrative duties such as ordering office supplies.
Manages and controls cash supplies by ordering and shipping cash.
Serves as the branch's primary security contact.
Conducts and coordinates compliance certifications.
Resolves customer complaints in a tactful, effective manner.
Communicates branch and customer concerns to upper management.
Ensures customer service by opening new accounts, offering Timberland Bank products and services, and processing transactions at a Customer Service Representative station.
Processes and reviews daily, weekly and monthly reports.
Travel may be required for training and/or scheduling purposes.
High school diploma or equivalent.
Minimum of 3 years of relevant experience required.
Must pass teller assessment for entry, intermediate, senior, UB and CSS level within 6 months.
Demonstrated ability to lead, coach and manage staff.
Strong knowledge of banking policies and procedures.
Excellent communication and interpersonal skills.
Demonstrated experience with problem solving skills involving moderate to complex customer issues.
Strong detail orientation.
Demonstrated organizational skills while managing multiple tasks.
Working knowledge of Core Operating Systems along with MS Windows and Office products including Word and Excel.
Ability to learn and assimilate new software applications.