Branch Operations Manager

Timberland Bank • Auburn, WA

276d • $26 - $32

About The Position

The Branch Operations Manager manages the customer service and sales functions of a branch office. Ensures consistent, efficient day-to-day operation of the branch.

Requirements

• High school diploma or equivalent.
• Minimum of 3 years of relevant experience required.
• Must pass teller assessment for entry, intermediate, senior, UB and CSS level within 6 months.

Nice To Haves

• Demonstrated ability to lead, coach and manage staff.
• Strong knowledge of banking policies and procedures.
• Excellent communication and interpersonal skills.
• Demonstrated experience with problem solving skills involving moderate to complex customer issues.
• Strong detail orientation.
• Demonstrated organizational skills while managing multiple tasks.
• Working knowledge of Core Operating Systems along with MS Windows and Office products including Word and Excel.
• Ability to learn and assimilate new software applications.

Responsibilities

• Motivates, mentors, manages and monitors branch operations staff.
• Motivates customer service staff to offer Timberland Bank products and services as part of customer service delivery.
• Completes employee performance evaluations for staff.
• Creates, monitors, and implements work schedules.
• Trains and cross-trains customer service staff.
• Schedules and conducts branch staff meetings.
• Performs administrative duties such as ordering office supplies.
• Manages and controls cash supplies by ordering and shipping cash.
• Serves as the branch's primary security contact.
• Conducts and coordinates compliance certifications.
• Resolves customer complaints in a tactful, effective manner.
• Communicates branch and customer concerns to upper management.
• Ensures customer service by opening new accounts, offering Timberland Bank products and services, and processing transactions at a Customer Service Representative station.
• Processes and reviews daily, weekly and monthly reports.
• Travel may be required for training and/or scheduling purposes.

Benefits

• Medical, Vision and Dental Insurance
• Paid vacation and holidays
• Paid Birthday Day Off
• Two pay periods per month
• Paid sick leave
• 401k and employee stock ownership plans
• Paid training and advancement opportunities
• Numerous employee only banking benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED