Branch Operations Manager- University Place

America's Credit Union • University Place, WA

1d • Onsite

About The Position

We are seeking a Branch Operations Manager to lead daily operations of their branch, ensuring top-tier member service, operational excellence, and regulatory compliance. This role is key to driving branch performance, coaching staff and executing strategic initiatives aligned with our mission and growth goals. We have multiple openings across our branches, apply today!

Requirements

• High School Graduate or General Education Degree (GED) required. Some college is preferred
• One year of experience in the selection and hiring of staff; preferably within a financial institution or related industry
• Successful competition of the in-house BAI Courses including Supervisory Training, Negotiable Instruments, Check 21 and position related courses

Responsibilities

• Manage all aspects of branch operations including cash handling, transaction accuracy, security, and audit compliance
• Help the branch grow and meet sales targets
• Supervise, train, and develop branch staff to deliver high-quality member service and meet performance goals
• Champion a member-first culture by ensuring consistent, professional, and personalized service
• Collaborate with senior leadership to implement operational strategies and initiatives
• Maintain branch compliance with all applicable laws and regulations, including BSA/AML, OFAC, and lending guidelines
• Knowledgeable in all positions to assist members when staff are absent. From taking loan applications to new account opening and teller services ensuring top-notch service
• Represent the credit union in the community by participating in events and organizations - be the local “face” of the credit union

Benefits

• Full Medical, Vision and Dental benefits
• Generous PTO (Paid Time Off)
• 401k with match up to 6%
• Bonus opportunities
• 11 Paid holidays
• Paid Bereavement Leave
• Paid Jury Duty leave
• Company paid long term disability and life insurance
• Mortgage discounts
• Training and advancement opportunities
• Paid volunteering at ACU sponsored events
• Annual employee event for all staff and their families
• Employee Assistant Program (EAP)
• and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees