Branch Operations Manager

All Ways Caring HomeCare • Biloxi, MS

222d • $55,000 - $60,000

About The Position

The Branch Manager is accountable for the overall operation of the ResCare HomeCare or All Ways Caring Branch. The Branch Manager must manage all aspects of branch sales and service delivery to meet and exceed financial targets (sales, fees, gross profit, and contribution). Responsible for building and maintaining relationships with key clients and business leaders in the community as well as local, regional and Corporate management while maintaining a strong focus on continuous improvement and customer satisfaction. As business conditions change, the Branch Manager assesses the impact and responds accordingly to ensure maximum profitability and expense management. The Branch Manager is also responsible for selecting, training and developing the branch staff and for monitoring performance to achieve business results by leading the branch staff in business development, service delivery, client satisfaction and retention. Responsible for management of all aspects of recruitment and selection processes.

Requirements

• 1+ years of supervisory experience required.
• 1+ years of sales or marketing experience in a HealthCare or related setting preferred.
• Experience in managing systems, processes, and people.
• Ability to effectively communicate verbally and orally with all levels of personnel.
• Desire and ability to expand and build business relationships.
• Excellent problem-solving skills to handle client and employee issues.
• Ability to work flexible hours and after hours as needed.

Nice To Haves

• BS Degree preferred (business, nursing, social services or related field of study) but not required with equivalent experience.

Responsibilities

• Manage all aspects of branch sales and service delivery to meet and exceed financial targets.
• Build and maintain relationships with key clients and business leaders.
• Assess business conditions and respond to ensure maximum profitability.
• Select, train, and develop branch staff.
• Monitor staff performance to achieve business results.
• Manage recruitment and selection processes.
• Analyze monthly financial statements and implement strategies to increase profitability.
• Manage operating expenses and develop the branch's annual business plan.
• Ensure exemplary service to every client and maintain strong relationships with referral partners.
• Manage sales and service processes, including conducting cold calls and setting appointments.
• Participate in personal care sales programs and maintain awareness of competitors.

Benefits

• Pay Min USD $55,000.00/Yr.
• Pay Max USD $60,000.00/Yr.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree