Branch Operations Manager

Riggs Cat • Springdale, AR

83d

About The Position

The Branch Operations Manager is responsible for the profitable and effective management of branch operations to include parts, service, sales, and rental. This person will work directly with several departments to ensure smooth operating procedures as well as exceeding customer expectations.

Requirements

• Bachelor’s degree or 5 or more years related experience; or equivalent combination of education and experience
• Business awareness and numerical ability
• Experience in managing an outside sales team
• 5 years sales/rental management and/or sales/rental market experience
• Ability to coach, lead, and delegate activities to the team members at your store
• Intermediate knowledge of Excel, Outlook, and other database systems
• Fluent in using a CRM system (Saleslink, Salesforce, etc.)
• Experience using DBS is a plus
• The ability to relocate to the Central Arkansas area

Responsibilities

• Primary point of contact for all General Line Sales team and PSSRs assigned to your store
• Assist the Branch Manager with day to day operations of the store
• Monitor and implement cost saving/value adds to ensure the store is meeting goals and customer expectations
• Collaborate with corporate managers to achieve common goals and maintain consistency in functional operations
• Assist Branch Manager in development of recommendations or plans to improve market share, customer loyalty, financial performance, etc. and the implementation of approved plans throughout the organization
• Work one-on-one with the sales team to ensure success in market share and visibility in the community
• Manage customer loyalty and satisfaction by monitoring NPS scores and incoming information regarding customer feedback
• Participate in resolution of customer issues to ensure a quick and effective solution
• Maintain knowledge of local market conditions and opportunities for growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees