Branch Operations Manager San Rafael Main

Wells Fargo is seeking a Branch Operations Associate Manager (LO) for our National Branch Network as part of the Consumer, Small & Business Banking division. In this role, you will lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience. You will ensure timely completion, quality, and compliance in teller functions while providing feedback and presenting ideas for improving customer service and colleague experience. Your responsibilities will include performing operational and customer support tasks, engaging customers in conversations, and building relationships with them. You will manage the schedule and daily operations of the teller line, making decisions and resolving issues related to daily operations under the direction of regional banking management. Additionally, you will leverage your understanding of applicable regulations, policy and procedure requirements, and audit and escalation procedures to support customers and employees in resolving or escalating concerns or complaints. Collaboration with branch employees, colleagues, and mid-level managers will be essential, as will direct interaction with customers. You will coach, motivate, and develop a diverse team of direct reports to achieve their full potential and meet established business objectives. This position also involves managing the allocation of people and financial resources for branch operations and mentoring talent development of direct reports while assisting in hiring talent. As a Loan Originator (LO), you will have customer contact and job duties that may include needs assessing and referring customers interested in dwelling secured products to a SAFE team member, without taking applications or negotiating terms of transactions. Individuals in this position must meet the Loan Originator requirements under Regulation Z as outlined in the job expectations.