Wells Fargo-posted about 1 year ago
$42,203 - $63,398/Yr
Full-time • Mid Level
Lompoc, CA
Credit Intermediation and Related Activities

Wells Fargo is seeking a Branch Operations Associate Manager (LO) for the National Branch Network within the Consumer, Small & Business Banking division. This role involves leading and supervising teller operations to ensure exceptional customer service and compliance, while also managing a diverse team and supporting the development of direct reports.

  • Lead and supervise risk and operations of teller functions to deliver exceptional customer service.
  • Provide feedback and present ideas for improving customer service and colleague experience.
  • Perform operational and customer support tasks.
  • Engage customers in conversations and build relationships with them.
  • Manage the schedule and daily operations of the teller line.
  • Make decisions and resolve issues related to daily operations of the teller line.
  • Support customers and employees in resolving or escalating concerns or complaints.
  • Collaborate and consult with branch employees and mid-level managers.
  • Coach, motivate, and develop a diverse team of direct reports.
  • Manage allocation of people and financial resources for branch operations.
  • 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution.
  • 1+ years of Leadership experience.
  • Leadership skills including the ability to build, develop, and motivate a diverse work team.
  • Ability to provide strong customer service while resolving complex customer issues.
  • Customer service, operations, or financial services management experience in a high volume environment.
  • Ability to educate and connect customers to technology and mobile banking options.
  • Knowledge and understanding of laws and regulations pertaining to the banking industry.
  • Cash handling experience.
  • Health benefits
  • 401(k) Plan
  • Paid time off
  • Disability benefits
  • Life insurance, critical illness insurance, and accident insurance
  • Parental leave
  • Critical caregiving leave
  • Commuter benefits
  • Tuition reimbursement
  • Scholarships for dependent children
  • Adoption reimbursement
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