Wells Fargo-posted 11 months ago
Full-time • Mid Level
Kerrville, TX
1,001-5,000 employees
Credit Intermediation and Related Activities

Wells Fargo is seeking a Branch Operations Associate Manager (LO) for our National Branch Network as part of the Consumer, Small & Business Banking division. In this role, you will lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, ensuring timely completion, quality, and compliance in teller functions. You will provide feedback and present ideas for improving customer service and colleague experience, perform operational and customer support tasks, and manage the schedule and daily operations of the teller line. Additionally, you will coach, motivate, and develop a diverse team of direct reports to achieve their full potential and meet established business objectives.

  • Lead and supervise risk and the operations of teller functions
  • Deliver exceptional customer service and colleague experience
  • Ensure timely completion, quality, and compliance in teller functions
  • Provide feedback and present ideas for improving customer service
  • Perform operational and customer support tasks
  • Engage customers in conversations and build relationships
  • Manage the schedule and daily operations of the teller line
  • Make decisions and resolve issues related to daily operations
  • Leverage interpretation of applicable regulations, policy and procedure requirements
  • Support customers and employees in resolving or escalating concerns or complaints
  • Collaborate and consult with branch employees and mid-level managers
  • Interact directly with customers
  • Coach, motivate, and develop a diverse team of direct reports
  • Manage allocation of people and financial resources for branch operations
  • Mentor and guide talent development of direct reports
  • Assist in hiring talent
  • Meet Loan Originator requirements under Regulation Z
  • 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution
  • 1+ years of Leadership experience
  • Leadership skills including the ability to build, develop, and motivate a diverse work team
  • Ability to provide strong customer service while resolving complex customer issues
  • Customer service, operations, or financial services management experience
  • Ability to educate and connect customers to technology
  • Ability to interact with integrity and professionalism
  • Knowledge of laws and regulations pertaining to the banking industry
  • Knowledge of retail compliance controls, risk management, and loss prevention
  • Ability to work effectively under pressure and meet deadlines
  • Relevant military experience including working with military protocol
  • Cash handling experience
  • Competitive salary
  • Robust benefits package
  • Programs to support work-life balance and well-being
  • Recognition for community investment
  • Celebration of authenticity
  • Opportunities for career growth
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