The Branch Operations Manager performs the operations and service functions of the branch, including adherence to all security, reconciliation, monitoring and balancing policies and procedures. S/he specializes in our branch customer experience through lobby management, transactions, and servicing for retail and business customers. As a branch leader, the Branch Operations Manager acts as a trusted expert on a wide range of policies providing clarity, guidance on execution, and assistance with escalations. Responsible for the administration and day-to-day operations of branches by resolving customer issues, generating new referral business and accounts, and promoting banking products to new and existing clients. Ensures compliance with policies, procedures and federal and state regulations. May participate in community affairs to enhance the company's visibility and discover new business opportunities. Focuses on providing high quality customer service and responsible for maintaining the operational soundness of the assigned branch under the direction of the Branch Manager.