Branch Operations Manager Independence Mall

Wells Fargo • Wilmington, NC

71d

About The Position

Wells Fargo is seeking a Branch Operations Associate Manager (LO) for our National Branch Network as part of the Consumer, Small & Business Banking division. In this role, you will lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, ensuring timely completion, quality, and compliance in teller functions. You will provide feedback and present ideas for improving customer service and colleague experience, perform operational and customer support tasks, and manage the schedule and daily operations of the teller line. Additionally, you will make decisions and resolve issues related to daily operations, support customers and employees in resolving concerns, and collaborate with branch employees and mid-level managers. This position includes customer contact and job duties which may involve needs assessing and referring customers interested in dwelling secured products to a SAFE team member.

Requirements

• 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution.
• 1+ years of Leadership experience.

Nice To Haves

• Leadership skills including the ability to build, develop, and motivate a diverse work team.
• Ability to provide strong customer service while listening and resolving complex customer issues.
• Customer service, operations, or financial services management experience within a high volume, fast-paced environment.
• Ability to educate and connect customers to technology and mobile banking options.
• Knowledge and understanding of laws and regulations pertaining to the banking industry.
• Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
• Ability to work effectively under pressure and meet deadlines.
• Relevant military experience including working with military protocol and instructions.

Responsibilities

• Lead and supervise risk and the operations of teller functions.
• Provide feedback and present ideas for improving customer service and colleague experience.
• Perform operational and customer support tasks.
• Provide excellent customer service and engage customers in conversations.
• Manage the schedule and daily operations of the teller line.
• Make decisions and resolve issues related to daily operations of the teller line.
• Leverage interpretation of applicable regulations, policy and procedure requirements.
• Support customers and employees in resolving or escalating concerns or complaints.
• Collaborate and consult with branch employees, colleagues, and mid-level managers.
• Coach, motivate, and develop a diverse team of direct reports.
• Manage allocation of people and financial resources for branch operations.
• Mentor and guide talent development of direct reports.

Benefits

• Robust benefits
• Competitive compensation
• Programs designed to help you find work-life balance and well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Number of Employees: 1,001-5,000 employees