Branch Operations Manager Independence Mall

Wells Fargo • Wilmington, NC

73d

About The Position

Wells Fargo is seeking a Branch Operations Associate Manager (LO) for our National Branch Network as part of the Consumer, Small & Business Banking division. In this role, you will lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions. You will provide feedback and present ideas for improving customer service and colleague experience, and related performance management process and tools. This position includes assisting customers without taking an application and without offering or negotiating terms of a dwelling secured transaction.

Requirements

• 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution.
• 1+ years of Leadership experience.

Nice To Haves

• Leadership skills including the ability to build, develop, and motivate a diverse work team.
• Ability to provide strong customer service while listening and resolving complex customer issues.
• Customer service, operations, or financial services management experience within a high volume, fast-paced environment.
• Ability to educate and connect customers to technology and share the value of mobile banking options.
• Knowledge and understanding of laws and regulations pertaining to the banking industry.
• Cash handling experience.

Responsibilities

• Lead and supervise risk and the operations of teller functions.
• Deliver exceptional customer service and colleague experience.
• Ensure timely completion, quality, and compliance in teller functions.
• Provide feedback and present ideas for improving customer service.
• Perform operational and customer support tasks.
• Engage customers in conversations and build relationships.
• Manage the schedule and daily operations of the teller line.
• Make decisions and resolve issues related to daily operations.
• Support customers and employees in resolving or escalating concerns.
• Collaborate and consult with branch employees and mid-level managers.
• Coach, motivate, and develop a diverse team of direct reports.
• Manage allocation of people and financial resources for branch operations.
• Mentor and guide talent development of direct reports.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees