Branch Operations Manager, Elizabeth, NJ

Santander Bank-posted about 1 year ago
Full-time • Entry Level
Elizabeth, NJ
Credit Intermediation and Related Activities
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The Branch Operations Manager is responsible for overseeing the daily operations of the branch, ensuring compliance with policies and regulations, and providing high-quality customer service. This role involves resolving customer issues, generating new business, and promoting banking products to clients. The manager also plays a key role in maintaining the operational soundness of the branch and may participate in community affairs to enhance the company's visibility.

  • Adhere to compliance and operational risk controls according to company and regulatory standards.
  • Function as the Vault and/or ATM Custodian, including balancing duties.
  • Complete branch currency ordering and maintain negotiable inventory and audit logs.
  • Perform sporadic teller cash counts.
  • Act as the second in command to the branch manager, ensuring execution of fundamental behaviors and routines.
  • Assist the branch manager with staff scheduling.
  • Provide a variety of transactions for customers, including cashing checks and processing withdrawals, while seeking sales opportunities.
  • Research and resolve account problems in partnership with the Branch Manager.
  • Observe teller transactions and use coaching tools to improve customer experience.
  • Effectively communicate with customers to ensure a great customer experience and execute required behaviors.
  • H.S. Diploma is required.
  • Demonstrated successful experience as a Teller; endorsement of performance from District Executive and Regional President for internal candidates (12+ months required).
  • Demonstrated successful experience in branch banking or a related operations/support function for external candidates (3+ years required).
  • Broad knowledge of company policies, procedures, services, and products.
  • Extensive knowledge of branch operations and regulatory requirements.
  • Excellent organizational, communication, and interpersonal skills.
  • Excellent cash-handling skills and ability to maintain and balance a cash drawer.
  • Good analytical and problem-solving skills.
  • Self-motivated with a desire to motivate and coach others.
  • Strong organizational, time management, and prioritization skills.
  • Proven ability to demonstrate exceptional customer service.
  • Ability to interact with various customers and handle difficult conversations effectively.
  • Computer literate with proficiency in Microsoft Word and Excel.
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