Branch Operations Manager, Concord, NH

Santander Bank

277d • $34,500 - $60,000

About The Position

The Branch Operations Manager is responsible for the day-to-day operations of the company's business units, aiming to deliver superior service to clients by driving and optimizing the effectiveness and efficiency of people, processes, and technology. This role enhances financial performance, increases investment capacity, and manages risk while building sustainable capabilities that support the delivery of the highest standards of service and execution. The manager analyzes and reviews data tools, business processes, and operational standards to execute service delivery, ensuring that operations meet company objectives, business needs, service agreements, and relevant requirements. Additionally, the manager researches and monitors the external landscape to identify developments and translate them into operational implications for the company.

Requirements

• H.S. Diploma required.
• Demonstrated successful experience as a Teller.
• Internal Candidates: 12+ months of demonstrated successful experience in branch banking or a related operations/support function.
• External Candidates: 3+ years of demonstrated successful experience in branch banking or a related operations/support function.
• Broad knowledge of Company policies and procedures, services, and products.
• Extensive knowledge of branch operations and regulatory requirements.
• Excellent organizational, communication, and interpersonal skills.
• Excellent cash-handling skills and the ability to maintain and balance a cash drawer.
• Good analytical and problem-solving skills.
• Self-motivated to succeed in a goal-driven environment.
• Strong organizational, time management, and prioritization skills.
• Proven ability to demonstrate exceptional customer service.
• Ability to interact with varying customers and effectively handle difficult customer conversations.
• Computer literate with proficiency in Microsoft Word and Microsoft Excel.

Responsibilities

• Adheres to applicable compliance/operational risk controls in accordance with Company and/or regulatory standards and policies.
• Functions as the Vault and/or ATM Custodian, including balancing.
• Completes branch currency ordering, maintains negotiable inventory, and maintains audit logs.
• Performs sporadic teller cash counts.
• Acts as the second in command to the branch manager, taking a leadership role to ensure fundamental behaviors and routines are executed.
• Assists branch manager with staff scheduling.
• Provides a variety of transactions for customers, including typical consumer transactions.
• Researches and resolves account problems in partnership with Branch Manager.
• Observes end-to-end teller transactions and uses coaching tools to help team members improve customer experience.
• Effectively communicates with customers to ensure a great customer experience.
• Documents changes made to branch policy and cascades information to team members.

Benefits

• 401k
• health insurance
• dental insurance
• vision insurance
• paid holidays
• tuition reimbursement
• employee discount programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED