Branch Operations Coordinator Ames Main

Wells Fargo Bank•Ames, IA

1d•Onsite

About The Position

Wells Fargo is seeking a Branch Operations Coordinator for their National Branch Network as part of the Consumer, Small & Business Banking division. In this role, the coordinator will support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers. They will complete operational activities while minimizing risks under established policies and perform routine to moderately complex transactional, operational, and customer support tasks efficiently, leveraging knowledge of bank procedures, products, and partners. The coordinator will also support the Branch manager in operational tasks and scheduling, resolve issues related to the daily operations of the teller line under the direction of regional banking management, and assist customers and employees in resolving or escalating concerns or complaints. The role involves receiving guidance from managers, exercising judgment within defined policies and procedures, providing excellent service by demonstrating care, building relationships, and completing requested transactions, and identifying information and services to meet customers' financial needs. Additionally, the coordinator will motivate a diverse team to achieve full potential and meet established business objectives.

Requirements

2+ years of customer service and issue resolution experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

Ability to provide strong customer service while listening, eliciting information and comprehending customer issues
Ability to educate and connect customers to technology and share the value of mobile banking options
Ability to interact with integrity and professionalism with customers and employees
Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
Cash handling experience
Well-organized, independent and able to prioritize in a fast-paced environment
Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting
Knowledge and understanding of retail compliance controls, risk management, and loss prevention
Motivate others to achieve full potential and meet established business objectives

Responsibilities

Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers
Complete operational activities while minimizing risks under established policies
Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
Support the Branch manager in operational tasks and scheduling
Resolve issues related to daily operations of the teller line, under direction of regional banking management
Support customers and employees in resolving or escalating concerns or complaints
Receive guidance from managers and exercise judgment within defined policies and procedures
Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions
Identify information and services to meet customers financial needs
Motivate a diverse team to achieve full potential and meet established business objectives