Branch Operations Coordinator Homer

Wells Fargo Bank•Homer, AK

1d•Onsite

About The Position

At Wells Fargo, we are a global financial services leader committed to driving innovation, empowering communities, and helping our customers succeed. We offer a meaningful career with robust benefits, competitive compensation, and programs designed to help employees find work-life balance and well-being. Wells Fargo is recognized as a top financial services employer on the 2025 LinkedIn Top Companies list. This role is for a Branch Operations Coordinator within the National Branch Network, part of the Consumer Banking and Lending division. The coordinator supports customer experience by processing and approving teller transactions, promoting digital solutions, and introducing customers to bankers. Key responsibilities include performing operational activities while minimizing risks, handling routine to moderately complex transactional and customer support tasks using knowledge of bank procedures and products, and assisting the Branch Manager with operational tasks and scheduling. The role also involves resolving daily teller line issues under regional banking management direction, addressing customer and employee concerns, exercising judgment within policies, providing excellent customer service, identifying financial needs, and motivating a diverse team to achieve business objectives.

Requirements

1+ years of customer service and issue resolution support experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

Ability to provide strong customer service while listening, eliciting information and comprehending customer issues
Ability to educate and connect customers to technology and share the value of mobile banking options
Ability to interact with integrity and professionalism with customers and employees
Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
Cash handling experience
Well-organized, independent and able to prioritize in a fast-paced environment
Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting
Knowledge and understanding of retail compliance controls, risk management, and loss prevention
Motivate others to achieve full potential and meet established business objectives

Responsibilities

Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers
Complete operational activities while minimizing risks under established policies
Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
Support the Branch manager in operational tasks and scheduling
Resolve issues related to daily operations of the teller line, under direction of regional banking management
Support customers and employees in resolving or escalating concerns or complaints
Receive guidance from managers and exercise judgment within defined policies and procedures
Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions
Identify information and services to meet customers financial needs
Motivate a diverse team to achieve full potential and meet established business objectives