Branch Operations Coordinator

First Financial Corporation Indiana•Mahomet, IL

57d•Onsite

About The Position

If you are a detail-oriented professional who enjoys process and delivering exceptional customer service, our Branch Operations Coordinator (BOC) role could be the perfect fit! This position allows you to support branch operations, supervise transactions, and develop your banking career while making a positive impact on the community. Apply today and take the next step in your financial services career!

Requirements

High school diploma or equivalent, or six months of experience in the teller function and sales experience.
Strong sales skills with previous experience meeting client satisfaction and sales goals.
Excellent client service, interpersonal, and leadership skills.
Strong written and verbal communication skills with professional grammar and demeanor.
Ability to multi-task, remain detail-oriented, and work efficiently in a fast-paced environment.
Knowledge of financial products and services.
Proficiency in PC, Microsoft, and internet applications.
Ability to work in a fast-paced, time-sensitive environment with a positive attitude.
Ability to work occasional weekends and extended hours when needed.
Ability to commute to the primary work location and occasionally to other work locations within driving distance.
Ability to remain in a stationary position for up to 75% of an eight (8) hour workday.
Ability to review information and details at close range (within a few feet).

Responsibilities

Support Branch Efficiency: Assist the Banking Center Manager in overseeing daily operations and ensuring efficiency.
Lead & Support: Provide leadership and guidance to tellers, including scheduling, approving transactions, and coaching team members.
Drive Sales & Service: Introduce clients to new products and services, cross-sell, and generate leads for the sales team.
Engage Clients: Deliver exceptional service by building relationships, identifying client needs, and providing financial solutions.
Ensure Compliance: Follow security procedures and banking regulations while maintaining adherence to policies.
Train & Develop: Conduct performance discussions, coaching sessions, and ensure staff is informed of policy updates.
Process Transactions: Assist with teller and platform activities, including check cashing, account openings, and client transactions.
Guide Operations: Act as a key support in branch operations, ensuring smooth execution of daily tasks and operational efficiency.

Benefits

Competitive Pay & Benefits: Medical, dental, vision, and employer-paid life and disability insurance.
Financial Perks: 401(k) match, Employee Stock Ownership Program (ESOP), and banking benefits.
Work-Life Balance: Paid time off, including 11 Federal Reserve bank holidays.
Growth Opportunities: Tuition assistance and professional development programs.
A Supportive Culture: Integrity, collaboration, innovation, and respect are at the heart of what we do.

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