Branch Operations Coordinator

LGE Community Credit Union•Headquarters, KY

About The Position

This position is responsible for maintaining existing deposit products and services as well as implementation of new deposit products / services and enhancements. The Deposit Operations Coordinator will assist in organizing, planning and development of new deposit products / services. This position will also conduct evaluation of existing business processes for the purposes of identifying and executing improvement initiatives. What You'll Do Analyzes and tests current processes and systems to determine effectiveness and efficiency Collects data, performs root cause analysis of issues or problems, and proposes solutions according to the current and future needs of LGE Oversees process change implementation and testing, and reviews changes to ensure they result in measurable organizational improvements Assists in the development and delivery of training programs or presentations communicating process revisions to the organization Evaluates, maintains and improves efficiency of Deposit Operations processes by identifying areas where technology can lead to increased efficiency Apply knowledge with standard concepts, practices, and procedures within Deposit Operations, while relying on experience to make judgment calls and accomplish the goals Assist when new applications or processes are introduced to include, but not limited to implementation, testing, design and analysis Assist in the formulation of processes and procedures to determine best practices for users of the applications Deliver outstanding service to internal and external members that meet or exceed our Service Promises Participate in and assist with Business Development and Community outreach programs. Solve complex problems relating to the overall efficiencies of the Symitar network as it pertains to Deposit Operations Review, identify, analyze operational strategies for assigned products/services and recommend business process and workflow changes for improvements or cost savings Provide subject matter expertise for Deposit Operations systems and processes and their relationship to other departments Responsible for the review of software releases and determining which enhancements benefit or apply to branch processes Investigates feasibility of proposed programs operationally and with regard to applicable regulations. Develops relationships with core software and hardware providers (internal and external) and other third-party vendors in order to secure resolution on general inquires, issues or opportunities to ensure they align with Deposit Operations Serve as department liaison and collaborate with other departments to facilitate the development or enhancement of programs that impact Deposit Operations. Departments include but are not limited to Programming, Project Management, Branch Services and Contact Center Provide support to the Deposit Operations staff as needed Be familiar with and follow all policies, procedures and processes which have been established in order to meet compliance requirements of all applicable federal regulations. The regulations include but are not limited to the Privacy Act, Office of Foreign Assets Control (OFAC), Bank Secrecy Act (BSA), Reg. CC, Reg Z and Patriot Act Who You Are Required - 3+ years experience and advanced knowledge working in the operation of financial core systems, preferably Symitar Preferred - bachelor’s degree in business, finance or accounting related field, or 5+ years industry experience in a financial organization Ability to recommend practical ways of using innovation, good judgment, creativity and strategic thinking Must gain, possess and communicate an advanced knowledge of credit union products and services. Must exhibit strong organizational and leadership skills with multitasking abilities Ability to troubleshoot and provide quick solutions to unexpected problems Effectively communicate and disseminate information across all necessary departments and individuals Should possess strong operational, written and verbal communication abilities and interpersonal skills Must be self-motivated, enthusiastic and exhibit a strong initiative with commitment to a high standard of customer service Dedicated to the health and advancement of members' financial lives and its communities. In 1951, seven Lockheed Georgia employees dreamed of a better way to bank and LGE Community Credit Union was born. Today we serve communities in Northwest Georgia as a not-for-profit financial institution. Unlike a bank, whose profits go to its shareholders, our profits go to our members in the form of better rates and lower fees. We are guided by a strong commitment to provide a better financial future for our members. Since 2010, LGE has invested over $2 million in the lives of those in the community including children, homeless, abuse victims and those that fall on hard times. Not only is there a monetary contribution but LGE staff members volunteer over 2,600 hours in the community annually. Additionally, we partner with schools in the local communities through our Partners in Education platform. Continued efforts show why LGE Community Credit Union continues to be a fabric of the community. We are a not-for-profit, member-owned financial institution with a strong commitment to the local community. Profits made by LGE are returned back to the members in the form of better rates and lower fees. LGE is governed by a volunteer board of directors who are also members of the credit union. When LGE expanded our field of membership to the community, we wanted to retain the historical component of our brand and decided to keep the Lockheed Georgia Employees portion of the name as simply "LGE." While we started as Lockheed Georgia Employees' Federal Credit Union, today we are proud to be LGE Community Credit Union. While the letters in our name may retain our history, LGE stands for the future. LGE stands for community. LGE stands for you. LGE Community Credit Union is committed to fostering, cultivating and preserving a culture of diversity and inclusion. LGE is dedicated to creating an inclusive workspace where employees feel valued, included and respected for their individuality.

Requirements

3+ years experience and advanced knowledge working in the operation of financial core systems, preferably Symitar
Ability to recommend practical ways of using innovation, good judgment, creativity and strategic thinking
Must gain, possess and communicate an advanced knowledge of credit union products and services.
Must exhibit strong organizational and leadership skills with multitasking abilities
Ability to troubleshoot and provide quick solutions to unexpected problems
Effectively communicate and disseminate information across all necessary departments and individuals
Should possess strong operational, written and verbal communication abilities and interpersonal skills
Must be self-motivated, enthusiastic and exhibit a strong initiative with commitment to a high standard of customer service
Dedicated to the health and advancement of members' financial lives and its communities.

Nice To Haves

bachelor’s degree in business, finance or accounting related field, or 5+ years industry experience in a financial organization

Responsibilities

Analyzes and tests current processes and systems to determine effectiveness and efficiency
Collects data, performs root cause analysis of issues or problems, and proposes solutions according to the current and future needs of LGE
Oversees process change implementation and testing, and reviews changes to ensure they result in measurable organizational improvements
Assists in the development and delivery of training programs or presentations communicating process revisions to the organization
Evaluates, maintains and improves efficiency of Deposit Operations processes by identifying areas where technology can lead to increased efficiency
Apply knowledge with standard concepts, practices, and procedures within Deposit Operations, while relying on experience to make judgment calls and accomplish the goals
Assist when new applications or processes are introduced to include, but not limited to implementation, testing, design and analysis
Assist in the formulation of processes and procedures to determine best practices for users of the applications
Deliver outstanding service to internal and external members that meet or exceed our Service Promises
Participate in and assist with Business Development and Community outreach programs.
Solve complex problems relating to the overall efficiencies of the Symitar network as it pertains to Deposit Operations
Review, identify, analyze operational strategies for assigned products/services and recommend business process and workflow changes for improvements or cost savings
Provide subject matter expertise for Deposit Operations systems and processes and their relationship to other departments
Responsible for the review of software releases and determining which enhancements benefit or apply to branch processes
Investigates feasibility of proposed programs operationally and with regard to applicable regulations.
Develops relationships with core software and hardware providers (internal and external) and other third-party vendors in order to secure resolution on general inquires, issues or opportunities to ensure they align with Deposit Operations
Serve as department liaison and collaborate with other departments to facilitate the development or enhancement of programs that impact Deposit Operations. Departments include but are not limited to Programming, Project Management, Branch Services and Contact Center
Provide support to the Deposit Operations staff as needed
Be familiar with and follow all policies, procedures and processes which have been established in order to meet compliance requirements of all applicable federal regulations. The regulations include but are not limited to the Privacy Act, Office of Foreign Assets Control (OFAC), Bank Secrecy Act (BSA), Reg. CC, Reg Z and Patriot Act