Branch Operations Coordinator Summerville

Wells Fargo • Summerville, SC

83d

About The Position

Wells Fargo is seeking a Branch Operations Coordinator for our National Branch Network as part of the Consumer, Small & Business Banking division. In this role you will support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers. You will complete operational activities while minimizing risks under established policies and perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products. Additionally, you will support the Branch manager in operational tasks and scheduling, resolve issues related to daily operations of the teller line, and provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions.

Requirements

• 2+ years of customer service and issue resolution experience or equivalent.
• Ability to provide strong customer service while listening and comprehending customer issues.
• Ability to educate and connect customers to technology and share the value of mobile banking options.
• Ability to interact with integrity and professionalism with customers and employees.
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
• Cash handling experience.
• Well-organized, independent and able to prioritize in a fast-paced environment.
• Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.

Nice To Haves

• Relevant military experience including working in personnel benefits management.
• Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
• Motivate others to achieve full potential and meet established business objectives.

Responsibilities

• Support customer experience by accurately processing and approving teller transactions.
• Share digital solutions and make appropriate introductions to bankers.
• Complete operational activities while minimizing risks under established policies.
• Perform routine to moderately complex transactional, operational, and customer support tasks efficiently.
• Support the Branch manager in operational tasks and scheduling.
• Resolve issues related to daily operations of the teller line.
• Support customers and employees in resolving or escalating concerns or complaints.
• Provide excellent service to customers and individuals by demonstrating care.
• Identify information and services to meet customers' financial needs.
• Motivate a diverse team to achieve full potential and meet established business objectives.

Benefits

• Robust benefits and competitive compensation.
• Programs designed to help you find work-life balance and well-being.

What This Job Offers

• Job Type: Full-time
• Number of Employees: 1,001-5,000 employees