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Wells Fargo is seeking a Branch Operations Coordinator for our National Branch Network as part of the Consumer, Small & Business Banking division. In this role, you will play a crucial part in supporting the customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers. You will be responsible for completing operational activities while minimizing risks under established policies. This position involves performing routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as collaboration with partners across the organization. As a Branch Operations Coordinator, you will support the Branch Manager in operational tasks and scheduling, resolve issues related to the daily operations of the teller line under the direction of regional banking management, and assist customers and employees in resolving or escalating concerns or complaints. You will receive guidance from managers and exercise judgment within defined policies and procedures. Providing excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions is a key aspect of this role. Additionally, you will identify information and services to meet customers' financial needs and motivate a diverse team to achieve their full potential and meet established business objectives.
