Branch Operations Associate Manager- Perrine Branch Twin Falls, ID

Wells Fargo & Company•Perrine, ID

1d•Onsite

About The Position

Wells Fargo is seeking a Branch Operations Associate Manager (LO) for their National Branch Network as part of the Consumer Banking and Lending division. In this role, you will lead and supervise risk and the operations of teller functions, ensuring exceptional customer service, colleague experience, and compliance. Responsibilities include providing feedback for service improvements, performing operational and customer support tasks, managing the teller line schedule and daily operations, and resolving related issues under the direction of regional banking management. You will also interpret regulations, policies, and procedures, support customers and employees with concerns, collaborate with branch colleagues, and directly interact with customers. A key aspect of the role is coaching, motivating, and developing a diverse team of direct reports to achieve business objectives, managing resource allocation, mentoring talent, and assisting in hiring. This LO position involves customer contact, including assessing needs and referring customers interested in dwelling-secured products to a SAFE team member, and assisting customers without taking applications or negotiating terms of dwelling-secured transactions. Individuals in this position must meet Loan Originator requirements under Regulation Z (LO).

Requirements

2+ years of experience assessing and meeting the needs of customers or helping with issue resolution, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
1+ years of Leadership experience

Nice To Haves

Leadership skills including the ability to build, develop, and motivate a diverse work team
Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
Customer service, operations, or financial services management experience within a high volume, fast-paced and constantly changing environment
Ability to educate and connect customers to technology and share the value of mobile banking options
Ability to interact with integrity and professionalism with customers and employees
Knowledge and understanding of laws and regulations pertaining to the banking industry
Knowledge and understanding of retail compliance controls, risk management, and loss prevention
Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical thinking skills
Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting
Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
Cash handling experience

Responsibilities

Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions
Provide feedback and present ideas for improving customer service and colleague experience, and related performance management process and tools
Perform operational and customer support tasks
Provide excellent customer service, engage customers in conversations, and build relationships with them
Manage the schedule and the daily operations of the teller line
Make decisions and resolve issues related to daily operations of the teller line, under direction of regional banking management
Leverage interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures
Support customers and employees in resolving or escalating concerns or complaints
Collaborate and consult with branch employees, colleagues, and mid-level managers
Interact directly with customers
Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives
Manage allocation of people and financial resources for branch operations
Mentor and guide talent development of direct reports and assist in hiring talent
Needs assessing and referring those customers interested in a dwelling secured product to a SAFE team member
Assisting customers without taking an application and without offering or negotiating terms of a dwelling secured transaction