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Wells Fargo is seeking a Branch Operations Associate Manager (LO) for our National Branch Network as part of the Consumer, Small & Business Banking division. In this role you will lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions. You will provide feedback and present ideas for improving customer service and colleague experience, and related performance management process and tools. Additionally, you will perform operational and customer support tasks, provide excellent customer service, engage customers in conversations, and build relationships with them. You will manage the schedule and the daily operations of the teller line, make decisions and resolve issues related to daily operations of the teller line, and support customers and employees in resolving or escalating concerns or complaints. This position includes assisting customers without taking an application and without offering or negotiating terms of a dwelling secured transaction. Individuals in a LO position also must meet the Loan Originator requirements under Regulation Z.
