Branch Operations Associate Manager_Florence Square

Wells Fargo-posted about 1 year ago
Full-time • Mid Level
Florence, AL
Credit Intermediation and Related Activities
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Wells Fargo is seeking a Branch Operations Associate Manager to lead and supervise teller functions within the National Branch Network. This role focuses on delivering exceptional customer service, managing daily operations, and ensuring compliance with regulations. The Associate Manager will also coach and develop a diverse team, manage resources, and engage with customers to enhance their banking experience.

  • Lead and supervise risk and operations of teller functions to ensure exceptional customer service.
  • Provide feedback and present ideas for improving customer service and colleague experience.
  • Perform operational and customer support tasks.
  • Engage customers in conversations and build relationships with them.
  • Manage the schedule and daily operations of the teller line.
  • Make decisions and resolve issues related to daily operations of the teller line.
  • Interpret applicable regulations, policy and procedure requirements, and audit procedures.
  • Support customers and employees in resolving or escalating concerns or complaints.
  • Collaborate with branch employees, colleagues, and mid-level managers.
  • Coach, motivate, and develop a diverse team of direct reports.
  • Manage allocation of people and financial resources for branch operations.
  • Mentor and guide talent development of direct reports.
  • 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution.
  • 1+ years of Leadership experience.
  • Leadership skills to build, develop, and motivate a diverse work team.
  • Strong customer service skills with the ability to resolve complex customer issues.
  • Experience in customer service, operations, or financial services management in a high-volume environment.
  • Ability to educate customers on technology and mobile banking options.
  • Integrity and professionalism in customer interactions.
  • Knowledge of banking laws and regulations.
  • Understanding of retail compliance controls and risk management.
  • Ability to work under pressure and meet deadlines.
  • Relevant military experience in personnel benefits management or human resources.
  • Cash handling experience.
  • Competitive salary
  • Robust benefits package
  • Programs to support work-life balance and well-being
  • Opportunities for community investment and personal growth
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