Branch Operations Assistant
About The Position
At TFCU, we welcome people of all backgrounds. We know that embracing a diverse team makes us a stronger and better organization. Here you can expect a professional workplace where all employees have the opportunity to feel seen, respected, valued and heard. Tinker Federal Credit Union’s Shawnee branch has an immediate opening for a Branch Operations Assistant! This is an exciting opportunity to join one of the nation's leading credit unions! We offer competitive pay, a robust benefits package, a “smart casual dress code” and much more! We want you to work and grow at TFCU, so there will be many opportunities for professional development and growth through training and continued education. We value you at TFCU! As a Branch Operations Assistant, you will be responsible for the following: Consistently providing an atmosphere of high-quality member service Supporting credit union sales efforts and performing basic transactions for members with regard to products and services Consulting with members and providing solutions to match their needs Projecting a positive image as representative for the credit union in receiving visitors and guests Completing various tasks within the branch including but not limited to; answering phones, processing mail, and working as a safe deposit representative Ensuring all information and transactions regarding credit union members are kept confidential and ensuring established security procedures are followed
Requirements
- You must have a high school diploma or equivalent and one-year applicable work experience in a related position is preferred.
- Incumbent Bonding REQUIRED by TFCU’s chosen authority
- TFCU University certification required and completed
- A passion for helping customers and working with a cohesive team to accomplish excellent customer service.
- Flexibility to learn and perform different functions of the role including cross-training into other areas as well.
- Ability to work on multiple tasks and stay organized.
- Knowledge of policies and procedures.
- Knowledge of TFCU products and services.
- Knowledge of privacy procedures, confidentiality guidelines and cash handling standards.
- Ability to use and maintain basic, fundamental office equipment.
- Basic computer skills and preferably experience with Microsoft Office.
Nice To Haves
- Financial institution experience preferred.
Responsibilities
- Consistently providing an atmosphere of high-quality member service
- Supporting credit union sales efforts and performing basic transactions for members with regard to products and services
- Consulting with members and providing solutions to match their needs
- Projecting a positive image as representative for the credit union in receiving visitors and guests
- Completing various tasks within the branch including but not limited to; answering phones, processing mail, and working as a safe deposit representative
- Ensuring all information and transactions regarding credit union members are kept confidential and ensuring established security procedures are followed
Benefits
- competitive pay
- robust benefits package
- smart casual dress code
- opportunities for professional development and growth through training and continued education
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
