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The position involves managing daily transactions for selected banking products, ensuring compliance with operational standards, and maintaining high levels of customer satisfaction. Responsibilities include approving transactions, managing service delivery, monitoring customer feedback, and ensuring compliance with internal and external audits. The role also encompasses staff supervision, coaching, and training, as well as contributing to branch performance through effective operations controls and customer service. Additionally, the manager is responsible for health and safety within the branch, ensuring that employees are trained and that safety protocols are followed. The role requires ownership of the archival portfolio and maintaining management information systems related to document archiving.
