Branch Operation Manager

CTBC Investments Company • San Marino, CA

80d • $70,000 - $85,000

About The Position

The primary function of this role is the supervision of branch staff to ensure the branch exceeds customer expectations in terms of speed, efficiency, courtesy, and professionalism. This includes the review of all new account opening documentation to ensure compliance with the bank's policies and procedures as well as government regulations. In addition, the role will assist in the improvement of branch operations efficiency while developing, managing, and expanding customer relationships, selling the full range of consumer & commercial products to clients & providing service levels that exceed customer's expectations. Finally, coordinate with Branch Managers to respond to and manage all audit-related issues and supervise the branch operation team activities to ensure compliance with the Bank's policies and procedures and governing laws and regulations.

Requirements

• 5+ years of customer services experience in the branch banking industry or related environment, which including 3+ years of branch operations experience is preferable.
• Thorough knowledge of Branch Banking-related information technology.
• Thorough knowledge of banking regulations and procedures.
• Knowledge of financial reports, branch banking operations, branch efficiency and productivity, audit procedures, and Bank's laws and regulations in operation areas.
• Basic PC skills and Microsoft Word and Excel competency.
• Bachelor's degree in business or related field is required.
• Fluent in English and Chinese (mandarin preferred) is a major plus.

Responsibilities

• Manage and supervise the branch's operations activities ensuring compliance with the bank's policies and procedures and government regulations.
• Ensure branch receives a satisfactory rating on internal audits.
• Supervise branch daily activities and staff to ensure operating losses are minimized.
• Attend required monthly/quarterly operations meeting with Retail Support Department and inform Branch Manager and branch employees of the up-to-date policies, procedures, and system applications.
• Assist Branch Manager in allocating manpower and other resources, and to analyze activities of the branch to develop optimum efficiency and productivity in the operation processes and customer service.
• Support Branch Manager to maintain operating, personnel, and other expense within budget.
• Provide recommendations for improvement of branch operations.
• Ensure that the branch premises are secure and branch assets are protected.
• Ensure branch appearance is maintained in accordance with Bank standards.
• Ensure all branch staff successfully complete all mandatory training assigned in a timely manner.
• Coach the branch staff on operating procedures, customer service, technical and product knowledge.
• Supervise branch staff to ensure the branch exceeds customer expectations in terms of accuracy, efficiency, courtesy and professionalism.
• Ensure that customer problems and complaints are managed professionally and effectively, responded to in a timely manner and maintained at a minimum level.

Benefits

• Full benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Management of Companies and Enterprises
• Education Level: Bachelor's degree