Branch Operation Coordinator Crystal River FL
About The Position
Wells Fargo is seeking a Branch Operations Coordinator for their National Branch Network as part of the Consumer Banking and Lending division. This role supports the customer experience by processing and approving teller transactions, sharing digital solutions, and making introductions to bankers. The coordinator will complete operational activities while minimizing risks, perform routine to moderately complex transactional, operational, and customer support tasks, and support the Branch manager in operational tasks and scheduling. They will also resolve issues related to daily operations of the teller line under the direction of regional banking management, support customers and employees in resolving or escalating concerns, and provide excellent service by demonstrating care, building relationships, and completing transactions. The role involves identifying information and services to meet customers' financial needs and motivating a diverse team to achieve business objectives.
Requirements
- 1+ years of customer service and issue resolution support experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Nice To Haves
- Ability to provide strong customer service while listening, eliciting information and comprehending customer issues
- Ability to educate and connect customers to technology and share the value of mobile banking options
- Ability to interact with integrity and professionalism with customers and employees
- Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
- Cash handling experience
- Well-organized, independent and able to prioritize in a fast-paced environment
- Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
- Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting
- Knowledge and understanding of retail compliance controls, risk management, and loss prevention
- Motivate others to achieve full potential and meet established business objectives
Responsibilities
- Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers
- Complete operational activities while minimizing risks under established policies
- Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
- Support the Branch manager in operational tasks and scheduling
- Resolve issues related to daily operations of the teller line, under direction of regional banking management
- Support customers and employees in resolving or escalating concerns or complaints
- Receive guidance from managers and exercise judgment within defined policies and procedures
- Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions
- Identify information and services to meet customers financial needs
- Motivate a diverse team to achieve full potential and meet established business objectives
Benefits
- robust benefits
- competitive compensation
- programs designed to help you find work-life balance and well-being
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
