Branch Operating Manager - Hospice

BrightSpring Health Services • Parkersburg, WV

1d

About The Position

The Branch Operating Manager oversees administrative operations for assigned hospice branches, including purchasing, onboarding, employee documentation compliance, communications systems, and office support. Coordinates procedures across medical records, billing, data entry, and personnel functions to ensure efficient branch operations.

Requirements

• High school diploma or GED required
• Minimum two years of office or administrative experience
• Must be available to support day-one new hire orientation activities
• Demonstrate leadership and team motivation skills
• Communicate effectively with staff, clients, and stakeholders
• Manage multiple priorities and tasks efficiently
• Apply knowledge of home health care regulations
• Understand and apply expense management principles
• Analyze operational issues and implement effective solutions

Nice To Haves

• Experience in home health care and supervisory or management roles preferred
• Bachelor’s degree in business or related field preferred
• Healthcare environment experience preferred

Responsibilities

• Manage and coordinate administrative and non-clinical operations across assigned branches.
• Ensure timely and accurate payroll processing and compliance with timekeeping policies.
• Support billing processes to facilitate timely claim submission and reduce denials.
• Participate in audits, surveys, and report preparation.
• Maintain vendor contracts and records.
• Respond to medical records requests.
• Assist with audit and licensure documentation including QAPI, complaints, and emergency preparedness.
• Ensure regulatory compliance for employee documentation including I-9s, licensure, and background checks.
• Facilitate orientation for new staff.
• Monitor office systems and implement corrective actions as needed.
• Process accounts payable in accordance with branch procedures.
• Manage office and medical supply inventory and ordering.
• Coordinate mobile device orders and assist with setup and troubleshooting.
• Verify employee time entries and generate payroll reports; resolve discrepancies with Branch Directors.
• Serve as liaison to corporate departments for administrative functions.
• Coordinate fleet assignments for applicable branches.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees