Russian

State of Oregon•Beaverton, OR

6d•Onsite

About The Position

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Opportunity awaits! Join a mission that matters! As a Public Benefits Specialist, Entry, you will help Oregon’s older adults, people with disabilities, and their families access innovative, person-centered services and supports that uphold dignity, promote independence, and respect cultural preferences. Your work will make a direct impact—ensuring individuals receive the assistance they need to thrive in the communities they choose at every stage of life. Be part of a team dedicated to safety, well-being, and honoring choice! Aging and People with Disabilities: Our vision is that Oregon’s older adults, people with disabilities and their families experience person-centered services, supports and early interventions that are innovative and help maintain independence, promote safety and well-being, honor choice, respect cultural preferences and uphold dignity. The services provided help people access the supports they need to live their best lives — in the communities they choose and at every stage of life. We are hiring a Branch Office Support (Public Benefits Specialist, Entry) to join our APD team in Beaverton. Knowing English/Spanish or English/Russian is helpful but not required. Bilingual skills in English/Spanish or English/Russian are preferred but not required. Bilingual skills preferred: 1. English/Spanish 2. English/Russian You do not need to be bilingual to apply or be considered for this position. However, if you are bilingual, we encourage you to apply. We serve diverse communities and recognize the importance of serving people in their preferred language. Together, we can create lasting change! Summary of Duties As Branch Office Support, you will provide:

Requirements

Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); OR
An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; OR
An equivalent combination of education, training, and experience relative to the class concept.
Experience adjusting communication style to the receiving audience and building rapport with a variety of people.
Proven experience maintaining organization, and swiftly adapting to shifting priorities and new responsibilities, utilizing knowledge of the program and team to make informed decisions.
Experience in scheduling appointments for individuals in crisis within high-volume environments, managing competing deadlines with efficiency and sensitivity.
Experience working in high-stress environments requiring de-escalation skills to manage emotionally charged situations and maintain safety for clients and staff.
Experience learning and adapting to new tasks, workflows, and computer systems with minimal supervision, demonstrating quick uptake and consistent accuracy.
Experience with providing front desk reception services, assisting walk-in clients and telephone callers with professionalism and efficiency.

Nice To Haves

Knowing English/Spanish or English/Russian is helpful but not required.
Bilingual skills in English/Spanish or English/Russian are preferred but not required.
Bilingual skills preferred: 1. English/Spanish 2. English/Russian

Responsibilities

Serve as the first point of contact for Oregonians visiting the local Oregon Department of Human Services office.
Conduct basic program screenings for individuals seeking services.
Provide technical and administrative support to the Aging and People with Disabilities (APD) team.
Support a multidisciplinary team that includes management, eligibility workers, case managers, adult protective services staff, and transition coordinators.
Assist with front desk reception tasks, managing both telephone and walk-in inquiries.
Answer incoming calls, assess the nature of the inquiry, and provide accurate information.
Direct calls to appropriate staff members or forward to voicemail when unavailable.
Greet visitors upon arrival, assess the purpose of their visit, and guide them to the appropriate staff member or program area.
Screen and direct walk-in clients and callers for referral to external community services and resources, including local, state, and federal agencies.
Utilize agency referral forms and apply effective communication skills to assess client needs.