Non-Reg On-Caller - Lowell, MI

Edward Jones Careers•Lowell, MI

1d•Onsite

About The Position

The Branch Office Administrator (BOA) role at Edward Jones is a fulfilling career opportunity, teaming up with financial advisors to help clients achieve their long-term financial goals. The primary role of the BOA is to provide administrative support to a financial advisor or a team of multiple financial advisors. Edward Jones serves over nine million clients, and BOAs are a valued part of the client support team, contributing to the firm's success through their unique experiences and professional backgrounds. As a Branch Office Administrator, you will be a vital part of the team, providing seamless support to clients, playing a key role in supporting client accounts, facilitating communication, and ensuring a positive client experience. This role offers a fantastic opportunity to grow your career in a dynamic and rewarding environment, with comprehensive 6-month training including an experienced peer mentor and a wide support network. Edward Jones is a Fortune 500 company, privately-owned, focusing on clients rather than shareholder returns. The firm's purpose is to partner for positive impact to improve the lives of clients and colleagues, and together, better communities and society. It is an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging, where associates are seen, heard, respected, and supported.

Requirements

Analytical Thinking
Attention to Detail
Adaptability
Conversational Skills
Digital Tool Utilization
Team Collaboration
Client Service skills
Aptitude to learn and understand the financial services industry
Strong ability to work independently at the direction of the financial advisor
Strong computer literacy with willingness to learn new technology and programs such as MoneyGuide, Salesforce, Microsoft Office products and other firm-provided software

Responsibilities

Deliver exceptional personalized service to ensure clients feel understood and informed
Take an active role in the annual business planning process to assist in developing strategies for the upcoming year
Actively listen for situations in the clients' lives that may indicate a need for additional services
Drive marketing activities such as planning and executing events
Provide exceptional service to clients via inbound and outbound calls, email, and in-person interactions
Respond to inquiries, resolve issues, and ensure an exceptional experience
Develop and maintain strong relationships with clients, referral sources, and internal client support team members
Learn and understand the financial services industry, including account opening, handling account transfers and other requests at the direction of the financial advisor
Process account transactions, prepare documentation, and maintain accurate client records
Handle various administrative tasks, including scheduling appointments, preparing materials for client meetings, managing correspondence and supporting marketing initiatives
Streamline processes with updating SOPs and strategically execute on the branch business plan

Benefits

Comprehensive 6-month training including an experienced peer to help mentor you
A wide support network that extends from your branch office to your region to the home office
A culture of continuous improvement and professional development reflecting a respect for individuals and their unique contributions
An inclusive environment where everyone’s different viewpoints are valued and help to achieve results
Rewards program that promotes a long-term career, your financial security and you and your family’s well-being
Medical and prescription drug coverage (for part-time associates working an average of at least 30 hours a week over a 12-month measurement period)
Health Savings Account (for part-time associates working an average of at least 30 hours a week over a 12-month measurement period)
Flexible Spending Account (for part-time associates working an average of at least 30 hours a week over a 12-month measurement period)
Voluntary Benefits (such as accident, hospital indemnity, and critical illness) (for part-time associates working an average of at least 30 hours a week over a 12-month measurement period)
Well-being programs (such as the Employee Assistance Program) (for part-time associates working an average of at least 30 hours a week over a 12-month measurement period)
Retirement Plan (if compensated for 1,000 hours of service during the plan year) (for part-time associates working an average of at least 30 hours a week over a 12-month measurement period)
Paid sick leave and paid time off (in locations that require accruals, based on hours worked and consistent with applicable law)
Competitively compensated
Discretionary and variable compensation programs, which includes bonus opportunities based on branch and firm profitability, along with individual performance
Opportunity for merit-based salary increases as you progress in the BOA role