Branch MSR

Citizens Community Credit Union • Fort Dodge, IA

199d

About The Position

Under general supervision, but following established policies and procedures, provides a variety of service functions including processing deposits and withdrawals, loan and credit card payments, and account inquiries. Enters transactions into the Credit Union computer-based system. Responds to questions and/or provides information upon request from members. Processes requests/transactions as appropriate. Assists members with their accounts and promotes additional credit union products and services, while focusing on the member experience.

Requirements

• A high school education or GED.
• Up to six months of similar or related experience.
• Courtesy, tact, and diplomacy are essential elements of the job.
• Ten key calculator and computer keyboard skills.
• Ability to communicate effectively.
• Basic computer skills.
• Simple math and cash counting skills.

Responsibilities

• Receives and processes member financial transactions, including deposits, withdrawals and loan payments; sells money orders and cashier checks to members; transfers amounts from member accounts as directed.
• Assists members with opening and closing accounts, answers questions about products and services and resolves problems that are within their authority to resolve.
• Balances cash drawer.
• Identifies cross-sell opportunities and cross-sells services to members.
• Gathers member information and assures appropriate records are maintained.
• Acts as liaison between members and various organizations and departments.
• Performs a variety of miscellaneous tasks including typing, filing, computer input and answering the telephone.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees