Branch Member Service Specialist

OE Federal Credit Union•Las Vegas, NV

12d•$19 - $30

About The Position

Join the Best “UNION” Credit Union Around! In 1964, OE Federal Credit Union opened its doors to serve union members with a simple goal of providing a better alternative to banks. A credit union is more than a financial institution. We are a community, a family. Our teams are our greatest asset, we are energetic, dynamic, and passionate about assisting our members with financial wellness. Built on a foundation of union pride, OE Federal is a 1.4 billion company and the country’s largest labor-based credit union serving more than 100,000 members nationwide! Our People Make the Difference! Are you looking to take on a dynamic and challenging role? OE Federal is seeking to hire a part-time Branch Member Services Specialist. Your Purpose You will be responsible for developing, expanding and maintaining the credit union’s relationship with members by gaining an understanding of their financial needs, cross-selling products and services that address those needs and providing a high-quality service experience; while providing additional support to department staff with more complicated member requests.

Requirements

High School Diploma/ GED required and minimum 1 year of work experience in a similar role required.
Excellent interpersonal, verbal and written communication skills required.
Proficiency with Microsoft Office products, proficiency in Microsoft Excel is a plus.
Bilingual in English and Spanish required.

Responsibilities

Actively engage members and establish a high-quality service environment by having a courteous and helpful attitude.
Educate and cross-sell members on the credit union’s product and service offerings that can help them meet and exceed their financial needs.
Promptly process member transaction requests on all applicable credit union products and services.
Administer branch-level cash management procedures.
Travel, as needed, to other branch offices to provide coverage for co-worker absences.
Open and close the branch office during branch management absences.
Collaborate seamlessly with colleagues across departments and branches to deliver optimal and efficient service to our members.
Uphold a standard of professionalism actively fostering positive relationships internally and externally.
Develop and maintain a comprehensive understanding of the credit union’s products and services, ensuring compliance with applicable Federal and State laws, Credit Union banking regulations, and OE Federal Credit Union’s policies and procedures and current promotions.
Perform other related duties as assigned.