Branch Member Service Specialist - Multiple Locations

OE Federal Credit Union•Sacramento, CA

1d•$22 - $34

About The Position

Join the Best “UNION” Credit Union Around! In 1964, OE Federal Credit Union opened its doors to serve union members with a simple goal of providing a better alternative to banks. A credit union is more than a financial institution. We are a community, a family. Our teams are our greatest asset, we are energetic, dynamic, and passionate about assisting our members with financial wellness. Built on a foundation of union pride, OE Federal is a 1.5 billion company and the country’s largest labor-based credit union serving more than 115,000 members nationwide! Our People Make the Difference! Are you looking to take on a dynamic and challenging role? OE Federal is seeking to hire a Branch Member Services Specialist! Your Purpose To succeed in this position, you must be able to satisfactorily perform common, uncommon and complex occurrences of each of the following under limited supervision from your manager:

Requirements

High School Diploma/ GED required and minimum 1 years of work experience in a similar role required.
Excellent interpersonal, verbal and written communication skills required.
Proficiency with Microsoft Office products, proficiency in Microsoft Excel is a plus

Nice To Haves

Bilingual in English and Spanish preferred.

Responsibilities

Actively engage members and establish a high-quality service environment by having a courteous and helpful attitude.
Educate and cross-sell members on the credit union’s product and service offerings that can help them meet and exceed their financial needs.
Promptly process member transaction requests on all applicable credit union products and services.
Administer branch-level cash management procedures.
Work from multiple branch offices with a rotating schedule, or as needed.
Open and close the branch office during branch management absences.
Collaborate seamlessly with colleagues across departments and branches to deliver optimal and efficient service to our members.
Uphold a standard of professionalism actively fostering positive relationships internally and externally.
Develop and maintain a comprehensive understanding of the credit union’s products and services, ensuring compliance with applicable Federal and State laws, Credit Union banking regulations, and OE Federal Credit Union’s policies and procedures and current promotions.
Perform other related duties as assigned.

Benefits

We emphasize a work/life balance
Premium pay for bilingual skills (English/Spanish)
Medical, dental and vision benefits that cover the employee, spouse and dependents
Retiree medical benefits
A defined benefit Pension Plan with employer contributions of $3.50/hour
Life Insurance/AD&D
11 ½ Paid Holidays per year
17 days of Paid Time Off (PTO) to start
A 401(k) plan
Employee loan discounts
Casual dress code