Float Southeast/West San Antonio Region - Branch Member Service Representative - Full Time
About The Position
The RBFCU Branch Operations Team is seeking a full time Branch Member Service Representative (MSR) Float for their Southeast/West San Antonio branch locations, starting at $20.00/hour. Employees who are bilingual in Spanish and English can earn an additional $2.00 per hour upon successful completion of the RBFCU Bilingual Spanish/English certification. The MSR Float must be flexible to be trained at a branch and then utilized to work at any branch within the respective region until a permanent position becomes available. Branch locations include: Bandera Pointe, Brooks, Culebra, Floresville, Mission South, Potranco, Rigsby, South San. As an MSR Float, you will be the face of RBFCU, providing exceptional service to members and prospective members in a role that combines both Teller and Personal Banker functions. You will engage with members to build relationships, utilize problem-solving skills to identify needs, and educate them on products and services to improve their financial well-being. The role involves reviewing deposit products for fraud and risk, assessing interactions for potential impersonation to mitigate fraud losses, and conducting duties to enhance RBFCU's image and growth. This position offers opportunities for professionalism, initiative, and growth through the Path to Promotion and Learning and Development program. RBFCU is recognized as a Best Places to Work in Texas employer.
Requirements
- High School diploma or GED
- Six months of work experience (financial institution, customer service or sales experience preferred)
- Attendance and promptness are pertinent; must be able to work a flexible Monday through Saturday schedule
- Must be able to cover staffing at any location within the respective region if a business need arises including branch transfers
- Excellent communication and interpersonal skills
- Ability to solve problems, make timely and informed decisions, and apply common sense to carry out detailed written or oral instructions
- Proficient in utilizing PC, software and other office equipment
- Ability to sit or stand for extended periods of time
- Good vision (correctable), hearing, and manual dexterity; must be able to reach with hands and arms; must be able to speak clearly
Nice To Haves
- Bilingual (English/Spanish)
Responsibilities
- Provide enthusiastic, professional, quality, prompt, and courteous service to members, prospective members, and RBFCU team.
- Process a variety of transactions in various settings that may include in person, video conference, drive-thru, and telephonic engagement channels.
- Maintain control of cash and negotiable instruments in accordance with policies, procedures, and regulatory laws.
- Engage members and prospective members through consultative, needs-based conversations by actively listening, asking open ended questions, and demonstrating empathy to uncover financial needs and recommend appropriate products and services, while consistently meeting or exceeding minimum sales goals.
- Support RBFCU sales culture, and ensure branch standards are achieved by reinforcing best practices, modeling consultative behaviors, and holding a high level of self-accountability to performance expectations.
- Perform in the capacity of Branch Reservist taking calls for the Member Service Center to handle incoming requests from members via this channel.
- Assess all deposits for potential fraud and each interaction for impersonation to mitigate fraud losses.
- Assist members and prospective members with needs that incorporate other internal departments, such as Consumer Lending, Mortgage and Credit Union Service Organizations, and comply with applicable policies, procedures, and regulatory laws.
- Qualify members, and assist with opening, updating, and closing accounts, and maintain a current working knowledge of the RBFCU Membership and Account Agreement.
- Prepare various teller reports, and escort members into designated areas when requested.
- Observe safety and security procedures, and report potentially unsafe conditions.
- Maintain the ability to train and work at any branch within the respective region depending on business need.
- All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).
Benefits
- 401(k) with matching incentives — up to 10 percent
- Competitive pay
- Medical, vision and dental benefits available to employees and their families from the first day of employment
- Tuition reimbursement plans
- Life insurance
- Pharmacy discount programs
- Flexible Spending (FSA), Health Savings (HSA) and Dependent Care account options
- Paid time off
- Parental leave
- Company-paid benefits include: Long-term disability
- Company-paid benefits include: Basic life insurance
- Company-paid benefits include: Wellness program
- Company-paid benefits include: Credit-monitoring service
- Company-paid benefits include: Employee assistance program
- Training and volunteer opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
