Float North/Far North San Antonio Region - Branch Member Service Representative - Full Time

Randolph-Brooks Federal Credit Union•San Antonio, TX

4d•$20

About The Position

The RBFCU Branch Operations Team is seeking a full time Branch Member Service Representative Float for our North/Far North region starting at $20.00/hour! Bilingual in Spanish and English? Employees can earn an additional $2.00 per hour upon the successful completion of the RBFCU Bilingual Spanish/English certification. Candidates selected for this position must be able to work at all of our North/Far North area branch locations until a permanent location within the region becomes available to meet our growing staffing needs. The locations include: Bitters, Boerne, Bulverde Crossing, Encino Commons, Gold Canyon, Kerrville, Marshall Rd and UTSA. As a Branch Member Service Representative (MSR) Float you will be the face of RBFCU, providing exceptional service to our members and prospective members in a role that combines both Teller and Personal Banker functions. You’ll engage with our members and prospective members to build relationships, utilize your problem-solving skills to identify needs, and educate them on products and services that will improve their financial well-being and quality of life. You’ll have the opportunity to demonstrate your professionalism, initiative, and desire to learn and grow with our Path to Promotion and award-winning Learning and Development program. If you have a passion for helping others and aspire to work for a Best Places to Work in Texas employer, a career with RBFCU may be just for you.

Requirements

High School diploma or GED
Six months of work experience (financial institution, customer service or sales experience preferred)
Attendance and promptness are pertinent; must be able to work a flexible Monday through Saturday schedule
Must be able to cover staffing at any location within the respective region if a business need arises including branch transfers
Excellent communication and interpersonal skills
Ability to solve problems, make timely and informed decisions, and apply common sense to carry out detailed written or oral instructions
Proficient in utilizing PC, software and other office equipment
Ability to sit or stand for extended periods of time
Good vision (correctable), hearing, and manual dexterity; must be able to reach with hands and arms; must be able to speak clearly

Nice To Haves

Bilingual (English/Spanish)

Responsibilities

Provide enthusiastic, professional, quality, prompt, and courteous service to members, prospective members, and RBFCU team.
Process a variety of transactions in various settings that may include in person, video conference, drive-thru, and telephonic engagement channels.
Maintain control of cash and negotiable instruments in accordance with policies, procedures, and regulatory laws.
Perform in the capacity of Branch Reservist taking calls for the Member Service Center to handle incoming requests from members via this channel.
Assess all deposits for potential fraud and each interaction for impersonation to mitigate fraud losses.
Assist members and prospective members with needs that incorporate other internal departments, such as Consumer Lending, Mortgage and Credit Union Service Organizations, and comply with applicable policies, procedures, and regulatory laws.
Qualify members and assist with opening, updating, and closing accounts, and maintain a current working knowledge of the RBFCU Membership and Account Agreement.
Prepare various teller reports, and escort members into designated areas when requested.
Engage with members and prospective members by cross serving products and services, meeting incentive goals, and ensuring a current working knowledge of product benefits and features.
Promote product engagement and meet and preferably exceed minimum sales goals by demonstrating continued and sustained initiative to learning and offering products and services to members by using communication and listening skills to determine member needs.
Support our cross-serve/sales culture to ensure branch standards are achieved or exceeded.
Observe safety and security procedures, and report potentially unsafe conditions.
Maintain the ability to train and work at any branch within the respective region depending on business need.
All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).